Office Administrator / Admissions Coordinator

Zohorecruit; Town of Brookfield, Northern (WI, KY); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Wisconsin Behavioral Health is seeking an Office Administrator / Admissions Coordinator to manage front desk operations, attendance tracking, admissions support, and day-to-day scheduling for the PHP/IOP program in Brookfield, WI. This on-site role requires strong organizational skills and HIPAA confidentiality.

You will greet clients, perform check-ins, collect intake data, coordinate appointments, and assist with records and supplies to support the clinical team in a fast-paced behavioral

Qualifications

• High school diploma or equivalent required; an associate degree is a plus.
• Prior front desk, admissions, or administrative support experience, preferably in healthcare.
• Knowledge of HIPAA confidentiality standards and handling sensitive information.

Responsibilities

• Greet clients and visitors; answer phones and maintain a welcoming reception area.
• Check clients in/out; track daily attendance for sessions; notify staff of absences.
• Conduct initial phone screenings; collect demographics and insurance info; enter data into EMR.

Skills

HIPAA compliance

Organizational skills

Multitasking

Verbal communication

Written communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate degree in business or healthcare administration

Tools

EMR systems

Job description

Office Administrator / Admissions Coordinator

Brookfield, United States | Posted on 10/05/2026

• Salary $39,500 to $47,000 annually, commensurate with experience.
• City Brookfield
• State/Province Wisconsin
• Country United States

Job Description

Office Administrator / Admissions Coordinator

Brookfield, WI | Full-Time | On-Site

About Wisconsin Behavioral Health

Wisconsin Behavioral Health is a mission-driven organization expanding access to quality behavioral healthcare. Grounded in evidence-based, recovery-oriented programming, the organization is launching a new Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) in Brookfield, Wisconsin.

The Opportunity

The Office Administrator serves as the first point of contact for clients, families, and referral sources, and provides the administrative backbone that allows the clinical team to focus on treatment. This on-site role covers front desk operations, attendance tracking, admissions support, scheduling, and day-to-day office coordination for the PHP/IOP program.

What You'll Do

• Greet clients and visitors, answer phones, and maintain a secure, welcoming reception area in accordance with HIPAA confidentiality standards.
  
• Check clients in and out, take daily attendance for all sessions, and immediately notify clinical staff of absences or late arrivals.
  
• Conduct initial phone screenings, collect demographic and insurance information, complete intake paperwork, and enter admissions data into the EMR.
  
• Schedule and coordinate appointments, including psychiatric evaluations, therapy sessions, and rescheduling, to keep provider calendars running efficiently.
  
• Arrange and confirm client transportation, troubleshooting delays as they arise.
  
• Support clients with paperwork, orientation, and general questions about the program.
  
• Open and close the office daily, keep shared spaces stocked and presentable, and flag supply needs to leadership.
  
• Assist with medical records requests, daily census and admission reports, and other administrative projects as assigned.
  

Requirements

Required

• High school diploma or equivalent. Associate degree in business, healthcare administration, or a related field is a plus.
  
• Prior experience in a front desk, admissions, or administrative support role, preferably in a healthcare or behavioral health setting.
  
• Working knowledge of HIPAA confidentiality standards and comfort handling sensitive client information.
  
• Strong organizational skills with the ability to multitask in a fast-paced treatment environment.
  
• Proficiency with electronic medical record (EMR) systems or willingness to learn quickly.
  
• Excellent verbal and written communication skills.
  
• Dependable, punctual, and detail-oriented.
  
• Full-time, on-site availability in Brookfield, Wisconsin.
  

Preferred

• Experience in an outpatient mental health or substance use treatment program.
  
• Familiarity with insurance verification and intake documentation processes.
  
• Bilingual candidates are encouraged to apply.
  

Salary: $39,500 to $47,000 annually, commensurate with experience.

This is a direct hire withWisconsin Behavioral Health. Atlantic Health Strategies is recruiting on theirbehalf.