Office Administrative Assistant

Thompson Law; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

FSA/HSA

PTO and paid holidays

401(k) with employer matching

Weekdays (Mon–Fri)

Job summary

Thompson Law seeks a Closing Legal Assistant to guide clients through the final stages of personal injury cases with empathy and efficiency. The role blends operations and client service, requiring strong administrative skills and a personable approach.

Responsibilities include coordinating settlements with attorneys, communicating with insurers and medical providers, and ensuring smooth case closure while maintaining client satisfaction.

Qualifications

• Must speak/read fluent Spanish and English.
• 2+ years of recent employment.
• Preferred: 1+ years of experience in Customer Service, Client Services, or Hospitality.
• Understanding of Excel.

Responsibilities

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills, ensuring clients’ financial ease.
• Maintain continuous communication with clients, providing updates and fostering a positive experience through closure.
• Help to amplify the firm’s presence by obtaining social media reviews and recommendations from clients.
• Complete various administrative tasks to close client files efficiently and effectively.

Skills

Bilingual (Spanish/English)

Customer service

Teamwork

Outgoing personality

Tools

Excel

Job description

Thompson Law’s vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients world-class service and record-setting results. We have built a spectacular team that delivers on those ideals, driving incredible growth and opportunity.

Thompson Law, a nationally growing personal injury firm based in the Oak Lawn area of Dallas, seeks a Closing Legal Assistant to join the team!

The Position:

As the Closing Legal Assistant, you become the champion of our clients' experience during the crucial final stages of their personal injury cases. Your role is to be the beacon of hope and the guide they rely on, leaving a lasting impression that meets and exceeds their expectations. This position is a perfect blend of operational responsibilities and customer service, requiring both administrative skills and a personable approach.

Responsibilities:

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills, ensuring our clients’ financial ease.
• Maintain continuous communication with clients, providing updates and fostering a positive experience throughout the closure of their case.
• Help to amplify our firm's presence by obtaining social media reviews and recommendations from clients.
• Complete various administrative tasks to close client files efficiently and effectively.

Qualifications:

• REQUIRED: Must speak/read fluent Spanish and English.
• 2+ years of recent employment.
• Preferred: 1+ years of experience- Customer Service, Client Services, or Hospitality.
• Understanding of Excel.
• A spirited and outgoing personality with a knack for teamwork and client interaction.

Total Compensation Package:

• Hourly + Bonuses
• Full health insurance coverage and life insurance
• FSA/HSA
• Generous paid time off and paid holidays
• 401(k) with employer matching
• Monday to Friday work schedule with no weekends

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.