Off-Site Airline Check-in Agent

SP+; Phoenix (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Long/Short Term Disability

Life Insurance

Accident Insurance

401k

Paid Time Off

Job summary

Bags, a Metropolis company, is hiring Off-Site Airline Check-in Agents near the airport. Role involves greeting guests, checking bags, issuing boarding passes, and providing flight information in a high-volume setting. Prior guest service experience and ability to work early mornings are preferred.

Training provided; physical demands include lifting and standing for long periods. Positions available: Full-Time and Part-Time at an off-site location close to the airport.

Qualifications

• 6 months+ experience in face-to-face guest service.
• 1–2+ years of customer service preferred.
• Data entry and/or computer experience preferred.
• Must be eligible to work in the United States.
• Pre-employment background screening required.
• Pre-employment drug testing required.

Responsibilities

• Greet guests warmly at the desk.
• Assist guests with luggage check-in and flight verification.
• Input guest information for new participants.
• Process check-in and collect bag fees as required.
• Weigh bags and charge for overweight luggage.
• Tag luggage with destination, provide boarding passes and receipts.
• Maintain desk organization and assist guests with directions and flight info.
• Follow TSA and safety procedures and uphold service standards.

Skills

Customer service

Guest communication

Data entry

Weather resilience

Able to work early mornings

Eligibility to work in US

Background check clearance

Drug screening

Job description

Job Details

• Requisition ID: 2026-59434
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
• Location Name: 56654 - (R) PHX RAC
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2: 3400 E SKY HARBOR BLVD
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City: PHOENIX
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province: AZ
• Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code: 85034-4403
• JobLocation_Header: PHOENIX AZ United States
• Position Type (Portal Searching): Full-Time and Part-Time
• Category (Portal Searching): Airport Services

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• o This is a Off-Site Airline Check-in Agent (also know as RAC Agent) position starting at $15.00 per hour plus Tips
• o Full Time and Part Time Positions Available
• o Must have the ability and availability to work weekends, open availability is preferred
• o Must be able to complete airline compliance training within company-given time frame
• o Previous 1-2+ years of customer service experience is preferred - Paid Training

Work from a busy off-site location, close to the airport and assist passengers by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the RAC desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions.
• The ability to manage simple addition.

Qualifications

Required Qualifications

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.
• Walking: 50%

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range: $15.15 per hour (+ tips)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Long/Short Term Disability
• Life Insurance
• Accident Insurance
• 401k
• Paid Time Off

______________________________

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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