OEM Account Manager

Jobtailor; Mebane (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior professional to manage a team handling end-to-end customer journeys from inquiry to delivery and after-sales support in North Carolina. The role requires overseeing high-volume accounts and cross-functional coordination to meet contract terms and timely information flow.

Candidates should have 8+ years in manufacturing, project management, planning and operations, and hold degrees in Business Admin or Engineering.

Qualifications

• Bachelor’s degree in Business Administration or Engineering.
• 8+ years of Experience manufacturing, project management, and planning and operations.
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.
• Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.

Responsibilities

• Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
• Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
• Lead and own communication across the organization to ensure customer’s satisfaction.
• Build long-term relationships with customers to improve process as needed looking at the success of the account.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed.

Skills

Manufacturing experience

Project management

Operations planning

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Tools

SAP

Sequel

Excel

PowerPoint

PowerBI

Job description

Responsibilities

• Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
• Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
• Lead and own communication across the organization to ensure customer’s satisfaction.
• Build long-term relationships with customers to improve process as needed looking at the success of the account.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed.

Requirements

• Bachelor’s degree in Business Administration or Engineering.
• 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.
• Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.

Certifications & Qualifications

• Bachelor’s degree in Business Administration
• Bachelor’s degree in Engineering