OD Coordinator

Visionworks of America, Inc.; Middletown (KY); On-site; USD 35,817,600 - 40,115,712; Full time

Benefits offered by this job

Vision coverage

401(k) plan

Paid Time off

Milestone awards

Medical, Dental for Full Timers

Job summary

Visionworks Middletown, KY is seeking an OD Coordinator who will be the face of our Exam Practice, guiding patients through eye exams and related services with a friendly, human approach.

You will assist with training and scheduling of OD Techs, maintain accurate patient records, and help transition patients from exam to sales while supporting daily store operations. HS diploma required; customer experience preferred.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Eye health knowledge

Communication

Education

HS diploma or GED

Job description

Store 578, Middletown, Louisville, Kentucky, United States of America

Job Description

Posted Friday, July 24, 2026 at 5:00 AM

About Us:

Want to bring the "care" back to the vision care industry?We’relooking for charismatic types who are ready to be the heart of our brand. Whetherit'sa friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time

Pay Rate: $12.50- 14/hr

The Role

A VisionworksOD Coordinatoris the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. The OD Coordinatorassistswith the training and scheduling of OD Techs. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/servicesand managed vision care. The OD Coordinator guides the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple,humanand bold way.

• Maintain complete andaccuratepatient records beforeconducingpreliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transitionpatientfrom doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goalsincluding:restocking inventory, cleaning equipment, and answering phones to meetadditionalpatient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma,GEDor equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!)and exclusive employee discounts —including but not limited to

• Vision Coverage)
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

For roles that are remote (i.e., WorkFromHome (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Store 578, Middletown, Louisville, Kentucky, United States of America