OCS Specialist I

TransMedics, Inc.; Georgia; Hybrid; USD 85,000 - 112,000; Full time

Benefits offered by this job

Medical benefits

401K

Stock Purchase

Pet insurance

Job summary

TransMedics, Inc. seeks an OCS Specialist to maximize and support Organ Care System use across retrieval, transport, and post‑transplant processes.

The role includes hands‑on training, certification, and field support, with potential remote work when not on call and frequent domestic travel to clinical sites. The position emphasizes collaboration with organ management teams, documentation, and continuous learning across US sites, reflecting TransMedics' mission to improve transplant outcomes and

Qualifications

• BSN or BS degree with equivalent medical experience.
• 2+ years' ICU/ECMO/Cath Lab/OR/Transplant/ED experience.
• Excellent communication and interpersonal skills.
• Ability to work on call and travel domestically.

Responsibilities

• Complete rigorous hands-on training and OCS certification.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment.
• Manage inventory and shipments weekly.
• Provide customer support as needed (hospital in-services & refresher training).
• Participate in medical and scientific conferences and meetings.
• Submit post case documentation and participate in case reviews.

Skills

Interpersonal communication

Education

BSN or BS degree with equivalent medical experience

Tools

Microsoft Office Suite

Virtual meeting platforms

Job description

POSITION SUMMARY

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation.

RESPONSIBILITIES

This position is responsible for, but not limited to, the following:

When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to:

• Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics' training facility in Andover, MA.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
• Managing inventory & shipments on a weekly basis
• Assist with Lab Trainings
• Participate in R&D activities in lab
• Assist with establishing launch points
• Participate in medical and scientific conferences and meetings (inside or outside the US)
• Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases
• Regularly communicate OCS utilization activities and users' feedback
• Annual recertification on all organ platforms
• Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS
• Provide customer support as needed (e.g. hospital in-services & refresher training)
• Perform other TransMedics tasks and duties as assigned/required.

MANAGEMENT RESPONSIBILITIES

This position manages the following positions on a daily basis. This position will not have management responsibilities.

PHYSICAL ATTRIBUTES

Must be able to lift 75lbs up and down stairs. Must be fully vaccinated (and boosted, when eligible) against respiratory viruses including but not limited to Influenza and COVID-19. The Company provides legally required accommodations to this requirement where an accommodation can be provided without posing an undue burden to the Company. However, given that the vaccination requirement is often a condition to our work at hospitals, and being on-site at hospitals is an essential function of the position of an OCS Specialist, there are limits on our ability to provide accommodations that do not pose an undue burden to the Company.

Ability to work on call 24 hours per day, 7 days per week, for 15 days per month (including holidays/weekends) Ability to fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.

MINIMUM QUALIFICATIONS

BSN or BS degree in combination with equivalent medical experience, with 2+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

PREFERRED QUALIFICATIONS

• Proficiency with Microsoft Office Suite and virtual meeting platforms
• Highly flexible and willing to support sites as needed within and across regions
• Detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer interaction skills
• Works calmly and professionally under pressure
• Enthusiastically works in a fast-paced environment while managing multiple tasks.

Employee Benefit:

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

We are committed to creating an inclusive environment for all employees.

Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care.

TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ's natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS, TMDX launched its National OCS Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. - aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.