OCS Specialist I

TransMedics; California; Híbrido; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

TransMedics, Inc. is seeking an OCS Specialist to maximize the use of the Organ Care System for retrieval and transport before, during, and after transplantation.

The role includes rigorous hands-on training and certification across organ platforms, plus remote or on-site support to hospital teams. You will participate in on-call rotations, conduct post-case documentation, and contribute to R&D activities while collaborating with Organ Management and field staff.

Formación

• BSN or BS with 2+ years ICU/ECMO/Cath Lab/OR/Transplant/ED experience.
• Excellent interpersonal and communication skills.
• Willing to travel domestically and work on call.

Responsabilidades

• Complete hands-on OCS training and certification across organ platforms.
• Apply OCS knowledge during retrieval, preservation, transport, and assessment.
• Perform tasks during standard hours, including inventory management, trainings, and R&D.
• Communicate updates to Organ Management and gather user feedback.
• Submit post-case documentation and present case reviews.
• Provide customer support and on-site hospital trainings.

Conocimientos

Interpersonal skills

Communication

Problem solving

Organizational skills

Customer service

Educación

BSN or BS degree

Herramientas

Microsoft Office

Virtual meeting platforms

Descripción del empleo

POSITION SUMMARY

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation.

RESPONSIBILITIES

This position is responsible for, but not limited to, the following:

• Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics' training facility in Andover, MA.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
• When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to:
  • Managing inventory & shipments on a weekly basis
  • Assist with Lab Trainings
  • Participate in R&D activities in lab
  • Assist with establishing launch points
  • Participate in medical and scientific conferences and meetings (inside or outside the US)
  • Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases
  • Regularly communicate OCS utilization activities and users' feedback
• Annual recertification on all organ platforms
• Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS
• Provide customer support as needed (e.g. hospital in-services & refresher training)
• Perform other TransMedics tasks and duties as assigned/required.

MANAGEMENT RESPONSIBILITIES

This position manages the following positions on a daily basis. This position will not have management responsibilities.

PHYSICAL ATTRIBUTES

• Must be able to lift 75lbs up and down stairs.
• Must be fully vaccinated (and boosted, when eligible) against respiratory viruses including but not limited to Influenza and COVID-19. The Company provides legally required accommodations to this requirement where an accommodation can be provided without posing an undue burden to the Company. However, given that the vaccination requirement is often a condition to our work at hospitals, and being on-site at hospitals is an essential function of the position of an OCS Specialist, there are limits on our ability to provide accommodations that do not pose an undue burden to the Company.
• Ability to work on call 24 hours per day, 7 days per week, for 15 days per month (including holidays/weekends)
• Ability to fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.

MINIMUM QUALIFICATIONS

BSN or BS degree in combination with equivalent medical experience, with 2+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

PREFERRED QUALIFICATIONS

• Proficiency with Microsoft Office Suite and virtual meeting platforms
• Highly flexible and willing to support sites as needed within and across regions
• Detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer interaction skills
• Works calmly and professionally under pressure
• Enthusiastically works in a fast-paced environment while managing multiple tasks

Employee Benefit:

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.