OCONUS Cleared ServiceNow Developer (Iraq)

TJFACT LLC - Totally Joined for Achieving Collaborative Techniques; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Developer to join their team supporting U.S. government operations abroad. In this dynamic role, you'll lead the implementation and enhancement of business processes within the ServiceNow platform, collaborating closely with clients and experts in the field. Your expertise will drive innovative solutions, ensuring optimal performance and user satisfaction. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact while working on critical projects in Iraq.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401-K Plan

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

Voluntary Term Life Insurance

Qualifications

• Minimum three years of experience as a ServiceNow developer.
• Strong knowledge of ITIL and ITSM processes.
• Ability to customize workflows using JavaScript.

Responsibilities

• Provide application support for ServiceNow configuration and customization.
• Generate workflows and integrations with ServiceNow technologies.
• Work as part of an agile scrum team on client engagements.

Skills

ServiceNow Development

JavaScript

ITIL Knowledge

Agile Methodologies

Problem Solving

Customer Service

Education

Bachelor's Degree

ServiceNow Certified Application Developer

Tools

ServiceNow ITSM

Automated Test Framework (ATF)

Job description

OCONUS Cleared ServiceNow Developer (Iraq)

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OCONUS Cleared ServiceNow Developer (Iraq)

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About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position:

TJFACT is seeking a ServiceNow Developer to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq.

The ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes.

DUTIES AND RESPONSIBILITIES:

• Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite
• Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
• Deploys core functionality in an out-of-the-box ServiceNow system.
• Generates workflows and integrations with latest ServiceNow technologies.
• Generates Automated Test Framework (ATF) tests associated with code produced.
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies.
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance.
• Works as part of a team on client engagements.
• Quickly adapt to customers’ dynamic environment and adapt their processes and foster innovative ideas.
• Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications.
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for HRSD
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.
• Work with process managers to fully understand business functionality, pain points, and areas of improvement.
  
  

REQUIRED QUALIFICATIONS:

• Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience.
• ServiceNow Certified Application Developer certification required.
• Minimum three years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances.
• Extensive knowledge of ITIL and ITSM processes.
• Experience configuring and administering ServiceNow.
• Hands-on experience in ServiceNow Catalog/Service Portal modules.
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
• Demonstrated strength in problem-solving, process improvement, and change management.
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals.
• Passion for providing excellent customer service to all internal customers.
• Active security clearance.
  
  

PREFERRED QUALIFICATIONS:

• ITIL Intermediate certification
• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Administrator certification
• ServiceNow Certified Implementer certification in ITSM
• ServiceNow IT Business Management/Project and Portfolio Management experience
  
  

BENEFITS:

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life
  
  

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

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