OCOM Patient Account Representative - Upfront Collections

United Surgical Partners International; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

The Oklahoma Center for Orthopaedic Multi-Specialty Surgery in Oklahoma City is seeking a Patient Account Representative to act as a crucial liaison among patients, insurers, and the Business Office. You will verify benefits, discuss estimates, and help patients understand their financial responsibilities prior to services.

Responsibilities include educating patients on payment options, documenting communications in PAS, handling 40–50 outbound calls daily, and ensuring accurate account

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Contact patients and guarantors prior to scheduled procedures to discuss estimated co-pays, deductibles, and co-insurance amounts.
• Communicate financial responsibility information promptly once benefit verification and estimates are available.
• Educate patients on available payment options, including CareCredit and SurgiCARES.
• Document patient communications, payment arrangements, and transactions within the Patient Accounting System (PAS).
• Respond to patient billing inquiries with professionalism, accuracy, and excellent customer service.
• Maintain thorough documentation of insurance communications and account activity.
• Manage a high‑volume call environment, averaging 40-50 outbound calls per day.
• Review insurance benefits and maintain knowledge of managed care contracts and reimbursement processes.
• Scan and maintain required documentation including insurance verifications, allowable calculations, authorizations, and related records.
• Identify and communicate insurance carrier issues to department leadership.
• Protect patient confidentiality and comply with all applicable privacy regulations and organizational policies.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Job description

Patient Account Representative

Oklahoma Center for Orthopaedic Multi‑Specialty Surgery | Oklahoma City, OK

EVERY DAY GIVING EXCELLENCE

'Each Patient, Each Family, Each & Every Time.'

At OCOM, we understand that a positive patient experience begins long before a patient arrives for surgery. Our Business Office team plays a critical role in helping patients navigate their financial responsibilities with confidence and compassion. We are seeking a Patient Account Representative who is committed to delivering exceptional customer service while ensuring accurate insurance verification and patient account management.

Why Join OCOM?

We recognize that our people are our greatest asset. That's why we offer:

• Competitive salaries with bonuses and incentives
• Comprehensive medical, dental, and vision insurance
• Company‑paid life, long‑term disability, and AD&D insurance
• 401(k) with generous employer match
• Short‑term disability available
• Paid time off (PTO) and 7 paid holidays
• License and education reimbursement
• FSA & HSA programs
• Weekends and holidays off
• On‑site gym access
• Incredible work‑life balance
• Employee discount program for travel, shopping, daycare, and more

About the Role – What You'll Do

As a Patient Account Representative, you will serve as an important liaison between our patients, insurance carriers, and Business Office team. You'll help ensure patients understand their financial responsibility before services are provided while supporting accurate reimbursement and maintaining exceptional customer service standards. The role requires strong communication skills, attention to detail, and the ability to manage a high volume of patient interactions with professionalism and empathy.

Key Responsibilities Include:

• Contact patients and guarantors prior to scheduled procedures to discuss estimated co‑pays, deductibles, and co‑insurance amounts.
• Communicate financial responsibility information promptly once benefit verification and estimates are available.
• Educate patients on available payment options, including CareCredit and SurgiCARES.
• Document patient communications, payment arrangements, and transactions within the Patient Accounting System (PAS).
• Respond to patient billing inquiries with professionalism, accuracy, and excellent customer service.
• Maintain thorough documentation of insurance communications and account activity.
• Manage a high‑volume call environment, averaging 40-50 outbound calls per day.
• Review insurance benefits and maintain knowledge of managed care contracts and reimbursement processes.
• Scan and maintain required documentation including insurance verifications, allowable calculations, authorizations, and related records.
• Identify and communicate insurance carrier issues to department leadership.
• Protect patient confidentiality and comply with all applicable privacy regulations and organizational policies.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.

Preferred

• Experience with patient accounting systems and insurance benefit verification processes.
• Knowledge of insurance benefits, patient responsibility calculations, and reimbursement procedures.
• Experience working in a healthcare, medical office, or business office setting.
• Familiarity with managed care contracts and patient financing programs.

What Makes You Successful

• Strong interpersonal and customer service skills.
• Ability to communicate financial information clearly and compassionately.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and critical‑thinking abilities.
• Accurate data entry and documentation skills.
• Commitment to confidentiality and professionalism.

Work Environment & Physical Requirements

This position is primarily performed in a temperature‑controlled office environment and requires extended periods of computer and telephone use. Candidates should be comfortable sitting for much of the workday, handling high call volumes, and performing detailed computer‑based work. Occasional lifting of up to 20-30 pounds may be required. Minimal exposure to blood, body fluids, or infectious diseases may occur.

'Each Patient, Each Family, Each & Every Time.'