OCJ - Computer Technician

Circuit Court of Cook County, Illinois; Chicago (IL); On-site; USD 70,000 - 72,000; Full time

Job summary

The Circuit Court of Cook County, Office of the Chief Judge is hiring a Systems Analyst II / Computer Technician to support court operations with hardware and software troubleshooting, help desk ticketing, and user training. This exempt, on-site role requires a strong customer service mindset and proficiency with Windows, Office, and IT certifications.

Responsibilities include managing the help desk queue, triaging requests, and providing timely resolutions while maintaining professionalism and

Qualifications

• Minimum one of the following: High School Diploma or GED.
• Knowledge of Windows operating systems and Office suites.
• CompTIA certification or equivalent IT certs.
• Good confidentiality, professionalism and communication.

Responsibilities

• Assist Operations Manager with receiving, inventorying, distributing, and decommissioning computer hardware.
• Provide Tier 1–2 help desk support and customer service to staff.
• Triage requests, log tickets, and monitor queue.
• Troubleshoot endpoint hardware/software issues and escalate as needed.
• Log communications in help desk system and track resolutions.
• Respond to inquiries via phone, chat, or email in a timely manner.
• Follow up to ensure issues are resolved to user satisfaction.
• Stay current with system updates and changes.
• Perform basic training for end users as needed.
• On-site work with travel to multiple locations in Chicago and Cook County.

Skills

Customer service

Team player

Time management

Interpersonal skills

Explain complex ideas

Education

High School Diploma or GED

Illinois Driver's license

CompTIA certification

No college degree required

Tools

Windows OS (Win7-11)

Office Pro Suite 2010-2019

Office 365 Email

Help desk software

Remote desktop tools

Job description

CIRCUIT COURT OF COOK COUNTY
OFFICE OF THE CHIEF JUDGE

JOB DESCRIPTION

POSITION DESCRIPTION:

Computer Technician

POSITION TITLE:

Systems Analyst II

POSITION CLASSIFICATION:

Exempt

PAY GRADE:

Grade 18

SALARY:

$70,242

The following are duties and responsibilities of the Computer Technician.

• Assist the Operations Manager with receiving, inventorying, distributing, installing,configuration, maintaining and decommissioning computer hardware (including, but not limited to; computers, laptops, monitors, printers, televisions, web cameras, speakers, microphones, portable sound systems, etc.),
• Assist judicial and non-judicial staff by providing a high level of customer service and support as it relates to responding to help desk requests for Tier 1 and Tier 2 level of support,
• Follow help desk procedures to triage and prioritize service requests,
• Troubleshoot and deliver solutions to common endpoint hardware and software problems.
• Perform data entry into help desk software,
• Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket,
• Promptly respond to requests for technical assistance via phone, chat or email,
• Follow up with users to ensure issues are resolved to the satisfaction of the user,
• Identify and elevate technical issues requiring urgent attention to the next Tier level of support,
• Assist Help Desk Administrator with answering all incoming calls to the department's centralized help desk in a prompt and courteous manner,
• Accurately log all help desk communications and interactions,
• Inform management of recurring issues,
• Stay current with system information, updates and changes,
• Provide basic computer and application training to end users as necessary,
• Perform cleanup and virus scanning of computers using remote desktop utilities,
• Collect and summarizes pertinent information for data entry,
• Such other duties as may be assigned.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Possess a minimum of a High School Diploma, G.E.D., or equivalent experience,
• Must possess a valid Illinois Driver's license and a good driving record,
• Possess in-depth knowledge of Microsoft Windows Operating Systems (Win7, 8, 10 & 11),
• Possess in-depth knowledge of Microsoft Office Professional Suite (2010, 2016 and 2019),
• Possess in-depth knowledge of Microsoft Office 365 Email,
• Possess CompTIA certification
• Demonstrate a sensitivity to issues of confidentiality and professionalism,
• Exhibit an attentiveness to detail,
• Possess and demonstrate the ability to utilize proper grammar, sentence structure, and spelling,
• Possess and demonstrate excellent written and oral communication skills,
• Possess strong organizational skills and the ability to multi-task,
• Demonstrate an ability to work with various computer operating systems and software packages,

ADDITIONAL PREFERRED QUALIFICATIONS AND SKILLS

• Microsoft Certified Technology Specialists (MCTS) certification a plus
• Microsoft Certified IT Professional (MCITP) certification a plus
• Microsoft Most Valuable Professional (MVP) certification a plus
• MacOS experience a plus
• Sense of ownership and pride in performance and its impact on court operations
• Critical thinker and problem-solving skills
• Ability to explain complex ideas in simple terms
• Team player
• Good time-management skills
• Great interpersonal skills
• Ability to work cooperatively and integrate with legal and non-legal personnel

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen;
• Travel to multiple court locations throughout city of Chicago and Suburban Cook County on a daily basis using pool vehicle.

• Intermittently twist to reach equipment or supplies surrounding desk;
• Perform simple grasping and fine manipulation;
• Strength to lift equipment weighing up to 75 pounds;
• Use telephone and computer keyboard on a daily basis.

Position required 100% work on-site.

This position requires a pre-employment drug screening and criminal background check. Applicants are advised that as a Drug Free Workplace, use of medical or recreational marijuana is prohibited and will disqualify a candidate from employment.

All offers of employment are contingent upon successful completion of all required screening criteria.

Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page.

THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation.

Revised April, 2026