MIS Business Analyst

Southern Arkansas University; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan and Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

Job summary

Southern Arkansas University is looking for a MIS Business Analyst who will act as a crucial link between the MIS team and operational departments. The role involves analyzing complex operational challenges and developing solutions that improve efficiency within the Clerk's Office.

This position also requires collaboration with external partners and stakeholders. A bachelor’s degree in a relevant field and experience with court case management systems are essential.

Qualifications

• 3 years of experience with enterprise court case management systems.
• 2 years of experience in administrative or analytical roles.
• Experience using productivity software like Microsoft Office.

Responsibilities

• Act as a liaison between MIS and Clerk’s Office operational departments.
• Analyze operational challenges and develop MIS solutions.
• Conduct user acceptance testing (UAT) and create documentation.

Skills

Business process analysis

Strong communication skills

Data analysis

Project management

Collaboration

Education

Bachelor’s degree or higher in Computer Science or related field

Tools

Microsoft Excel

Power BI

SQL

Job description

MIS BUSINESS ANALYST

Reporting to the Information Technology Director of Program Management, the MIS Business Analyst (BA) serves as a vital link between the Clerk of the Circuit Court’s MIS team and operational departments. This position ensures technology initiatives are aligned with business needs by translating court operations requirements into actionable MIS solutions. The BA combines business acumen with technical knowledge to identify efficiencies, recommend improvements, and support system modernization efforts. This role is also responsible for engaging with external partners and stakeholders to support collaborative technology efforts. A successful candidate will stay current on emerging technologies and play a key role in shaping long‑term digital strategies to support the Clerk’s mission.

Responsibilities

• Act as a liaison between MIS and Clerk’s Office operational departments to gather and clarify business requirements, ensure system alignment with court workflows, and maintain open lines of communication throughout project lifecycles.
• Analyze complex operational and technical challenges within the Clerk’s Office and develop MIS-driven solutions that support efficiency, compliance, and service delivery across divisions.
• Conduct assessments of existing MIS systems and court operational processes to identify inefficiencies, functionality gaps, and improvement opportunities; develop and recommend solutions based on analysis and stakeholder input.
• Develop and maintain detailed business requirements and functional specifications for new systems, enhancements, and technology-based process improvements, ensuring traceability between requirements, system design, and implementation.
• Collaborate closely with project managers, developers, business stakeholders, and vendors to define project scope, align deliverables with organizational goals, support implementation, and resolve issues as they arise.
• Contribute to the planning and tracking of project tasks and timelines, helping to ensure milestones are met and dependencies are identified early in the process.
• Conduct user acceptance testing (UAT) by developing test cases, coordinating testing sessions, gathering feedback, and ensuring solutions meet operational expectations before deployment.
• Provide guidance and training to end-users and department stakeholders on new systems, features, and procedures; create user documentation and support materials as needed.
• Stay current on industry trends, emerging technologies, and best practices relevant to public sector IT, court operations, and case management systems; evaluate their potential application to CCCO operations.
• Perform cost-benefit, feasibility, and risk analyses to assist in decision‑making related to new technologies, system changes, or third‑party solutions.
• Support data-driven decision-making by gathering, interpreting, and reporting data related to MIS system usage, performance, and alignment with operational goals.
• Engage with external partners and stakeholders, including vendors, other government agencies, and judicial organizations (e.g., AOIC), to ensure system compatibility and compliance with state and regulatory reporting requirements.
• Facilitate stakeholder discussions across departments and MIS, helping to manage competing priorities, gain consensus on solutions, and elevate unresolved issues to leadership when needed.
• Contribute to the development and execution of long‑term MIS strategies that align with court modernization goals, internal performance initiatives, and broader county‑wide technology objectives.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Minimum Qualifications

• High school diploma or equivalent.
• Three (3) years of experience learning and using enterprise court case management systems, such as Enterprise Justice, eCourts, or equivalent Court systems.
• Two (2) years of full‑time experience performing administrative, operational, or analytical duties, including coordinating tasks or projects, preparing written communications, tracking work assignments, and meeting established deadlines.
• Two (2) years of project‑based experience involving the interpretation and application of state statutes and an understanding of judicial processes and court operations, including but not limited to case intake, scheduling, and docket management.
• Two (2) years of experience using office productivity software such as Microsoft Word, Excel, and Outlook (or equivalent applications).

Preferred Qualifications

• Bachelor’s degree or higher in Computer Science, Business Administration, Bachelor of Science, or a closely related field.
• Two (2) years of experience participating in system implementation or upgrade projects, including collaboration across technical and business teams.
• Two (2) years of experience training, supporting, or mentoring end users in the adoption of new systems or business processes.
• Three (3) years of experience performing data analysis and reporting using tools such as SQL, Power BI, Tableau, or advanced Microsoft Excel.
• Current employee of the Clerk of the Circuit Court of Cook County.

Knowledge, Skills, Abilities and Other Characteristics

• Strong knowledge of business process analysis, workflow optimization, and system improvement methodologies.
• Ability to assess organizational and operational needs and translate them into clear functional and technical requirements.
• Experience developing functional specifications, test plans, test cases, and supporting documentation.
• Ability to conduct and support user acceptance testing (UAT) and collect actionable stakeholder feedback.
• Excellent written and verbal communication skills, including the ability to convey technical concepts to non‑technical audiences.
• Ability to interact professionally and effectively with internal departments, vendors, and external justice agencies.
• Strong collaboration, facilitation, and stakeholder engagement skills across technical and operational teams.
• Demonstrated critical thinking and analytical skills for resolving complex business and system‑related issues.
• Skill in preparing reports, dashboards, visualizations, and data summaries to support operational and executive decision‑making.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Microsoft Teams.
• Familiarity with data analysis and reporting tools such as Power BI, Tableau, and SQL.
• Ability to prioritize, manage, and complete multiple tasks and timelines in a fast‑paced, dynamic environment.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated adaptability to new technologies, system enhancements, and evolving business requirements.
• Ability to work independently as well as collaboratively within cross‑functional teams.
• Demonstrated commitment to confidentiality, data integrity, and accountability.
• Ability and willingness to travel to various work locations throughout Cook County, as required.

Physical Requirements

• Ability to exert up to 10‑20 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
• Ability to sit for extended periods of time and occasionally stand or walk for brief periods of time.
• Ability to operate standard office equipment, including a telephone, computer, copier and printer.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

The Clerk of the Circuit Court of Cook County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ethnicity, age, sexual orientation, gender identity, disability or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.

Veterans Preference

When applying for employment with the Clerk of the Circuit Court of Cook County, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must: meet the minimum qualifications for the position; identify themselves as a veteran by checking “yes” under veteran status on the diversity/self‑identification page of their employment application; and upload a copy of their DD‑214, DD‑215 or NG‑B‑22 (notice of separation) at time of application filing. The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD‑214 and having it recorded for you at no charge.