OCEAN - Stateroom Steward/ess

Viking; Oakland (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Viking is hiring a Stateroom Steward to ensure high cleanliness standards on board. This role involves cleaning 15-20 guest staterooms twice daily and maintaining exceptional guest service standards.

The ideal candidate will have a minimum of two years’ experience in a similar position and be proficient in English. Adherence to hygiene standards and the ability to handle cleaning tools are essential. This position offers an opportunity to work in a professional environment with a focus on outstanding guest experiences.

Qualifications

• Two years’ experience as a Stateroom Steward/ess or similar role.
• Experience in cruise industry or premium guest service operations.
• Ability to clean 15-20 staterooms twice daily.

Responsibilities

• Twice daily cleaning of 15-20 staterooms, ensuring cleanliness.
• Assist and guide the Assistant Stateroom Steward.
• Handle guest complaints competently.

Skills

Guest-focused service

Solid English communication skills

Ability to handle cleaning chemicals

Impeccable hygiene standards

Job description

Overview

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Viking offers experiences For The Thinking Person™. Viking has more than 450 awards, including being rated #1 for Rivers and #1 for Oceans by Condé Nast Traveler in the 2025 Readers’ Choice Awards, and a World’s Best rating by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

Your Role

As a Viking Shipboard Team Member, you represent Viking’s values and our STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. We are committed to each other and our Guests through a shared set of values, strive to be the best, impress our Guests and care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of the Viking Family.

Purpose of Position

• The Stateroom Steward/ess provides Guests with a professional, personalized housekeeping service at all times, including maintaining high standards and consistency of cleanliness of the Guest staterooms while providing outstanding customer service.
• Create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn will increase revenue and profitability of the company.

Your Responsibilities

• Twice daily cleaning of 15 – 20 staterooms, including making beds, vacuuming & dusting, cleaning stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities.
• Be familiar with all aspects of the stateroom and prepared to assist and guide the Assistant Stateroom Steward.
• Ensure general maintenance of staterooms and report deficiencies for repair using the Shipboard Reporting Systems; replace Stateroom glassware & coffee machines.
• Ensure the confidentiality & security of all Guest staterooms and handle Guests’ complaints competently.
• Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests.
• Handle cleaning products, materials and equipment properly, separate and remove garbage and place it in designated containers; maintain Public Health Standards.
• Participate in luggage duty on embarkation & disembarkation day.
• Participate in “The Daily Reunion” to understand your team’s operational needs and maintain STAR Service Standards.
• Provide high level of comfort and service and maintain impeccable cleanliness and hygiene; prepare service according to Guest flow and activities.
• Wear appropriate Personal Protective Equipment (PPE) as required and use correct lifting techniques.
• Uphold grooming standards per Viking’s Image and Uniform Standards.
• Secure company property, especially during rough weather, to prevent loss or damage.
• Demonstrate flexibility to work at different times, under pressure, and reflect a positive image of Viking.
• Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities.
• Motivate to achieve the Housekeeping Department’s quality and financial goals.
• Know safety & security procedures and comply with Public Health, Environmental and Safety & Security Policies; participate in onboard training as required.
• Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper.
• Assist in other departments or perform additional duties as instructed by supervisors.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

Your Profile

• Must have a minimum of two years’ experience as a Stateroom Steward/ess or similar position.
• Previous experience in operations with high standards of Guest services and cleanliness, such as premium brand ships; cruise industry experience is required.
• Must have experience cleaning 15 – 20 rooms twice daily.
• Must be able to do extensive walking and stand for long periods; capable of lifting 50+ lbs.
• Solid English communication skills to communicate effectively with native English-speaking guests.
• Guest-focused, service-oriented, professional appearance and impeccable hygiene standards; able to handle confidential information with discretion.
• Ability to work with various chemicals, hazardous materials, and cleaning tools.
• Proven knowledge of Public Health and Sanitary Policies compliance.

Guidelines and Regulations

• Follow Standard Operating Procedures & STAR Service Standards.
• Adhere to clothing and appearance according to Viking’s Image & Uniform Standards.
• The company reserves the right to change/extend this job description as needed during employment.

Position Details

• Position: Stateroom Steward
• Supervisor: Assistant Chief Housekeeper
• Gives instructions to: Assistant Stateroom Steward, if applicable
• Receives instructions from: Assistant Chief Housekeeper, Executive Housekeeper, & Hotel General Manager

Application and Job Relevant Information

Our roles will be subject to appearance standards (including tattoos). Visible tattoos are not permitted. Exemptions may be considered case-by-case. Any offer of employment is subject to mandatory medical examinations. After submitting your CV, you may be asked to provide a personal video recording; this step is optional. For further information, please refer to Recruitment Guidelines.

Disclaimer

As part of the recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to transparency about how we collect and use data and to meeting data protection obligations. See the privacy notice on our careers page for more information.