OCEAN - Assistant Chief Housekeeper

Viking; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid training program

On-the-job coaching

International hospitality network

Internal transfer opportunities across

Crew lodging & meals

Job summary

Viking seeks an Assistant Chief Housekeeper to support the Executive Housekeeper on Ocean vessels, overseeing a range of housekeeping tasks to ensure smooth daily operations. The role reports to the Executive Housekeeper.

The position requires shipboard or premium hospitality experience, leadership of a multicultural team, and exceptional English communication. Benefits include on-board lodging and crew amenities; joining the Viking team offers growth across River, Ocean, and Expedition ships.

Qualifications

• 1+ year shipboard experience or premium hospitality experience.
• Experience leading a multi-cultural team.
• Fluent in English with excellent communication.

Responsibilities

• Monitor par levels and manage supplies for Stateroom Host.
• Maintain logs and cleaning matrices for curtains, carpet, furniture, shower heads, etc.
• Inspect housekeeping areas for standards and safety; report issues to Executive Housekeeper.
• Provide high-level comfort and service per STAR standards and manage guest flow.
• Lead direct reports; conduct performance reviews; ensure MLC compliance and onboard training.

Skills

Leadership

English fluency

Attention to detail

Organizational skills

Customer service

Tools

MS Office

Job description

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honours by both publications at the same time.

Role Overview

Part of our Housekeeping team on our Ocean vessels, the Assistant Chief Housekeeper supports the Executive Housekeeper to oversee a variety of housekeeping functions to ensure the smooth running of the daily operation of the Housekeeping Department. The Assistant Chief Housekeeper reports to the Executive Housekeeper.

What You Will Do On Board

• Monitor par levels of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requisition for approval.
• Ensure that all logs are signed and up-to-date in the designated housekeeping areas, follow up & keep track of all special cleaning matrixes including cleaning of curtains, carpet shampoo, furniture, shower head sanitation, etc.
• Regularly inspect Housekeeping areas including Guest Staterooms, public areas, corridors and lockers to ensure that these areas are according to company policies and procedures and employee health and fire/chemical safety. Any damages/malfunctions found during such inspection must be corrected accordingly and reported to the Executive Housekeeper.
• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking's STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.

WHY JOIN VIKING?

Elevate Your Career

Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries
• Internal transfer opportunities to River, Ocean and Expedition ships

On board our ship

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
• Crew cabins with only 2 berths (you will have one roommate).
• Travel to/from the ship provided by Viking
• Crew-only deck, dedicated recreational spaces and activities
• Access to use the guest fitness center during certain hours

Employee Benefits

• Referral program
• Loyalty bonuses
• No tax deduction

About You

• Must have shipboard experience or premium hospitality experience - at least 1 year in the same role; must have experience in leading a multi-cultural team.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must have a keen eye for cleanliness and attention to detail.
• Must have strong administrative skills, including proficiency with PC based databases, spreadsheets, and word processing systems. Must demonstrate effective stress management skills.
• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-one-by-one basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate's personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.