Ocean Service Technician

jobs.frontdoordefense.com - Jobboard; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Teledyne Technologies is seeking an Ocean Service Technician in New York to provide routine maintenance and support for Slocum Gliders and oceanographic equipment. Candidates should have a minimum of 5 years of experience in technical support and possess an Associate's degree in a related field. Responsibilities include troubleshooting, repair, and customer support, with occasional travel required. The position requires excellent communication skills and a solid technical background, with a commitment to ethical standards.

Qualifications

• 5+ years of experience in a repair or technical support environment.
• Technical background with software and electromechanical skills.
• Ability to handle equipment up to 50 lbs.

Responsibilities

• Deliver Slocum service and support.
• Diagnose and repair complex oceanographic equipment.
• Document repair activities and write clear reports.

Skills

Advanced troubleshooting

Problem-solving techniques

Excellent communication

Technical support

Education

Associate's degree or higher in mechanical or electrical engineering

Tools

Salesforce or other CRM tools

Microsoft Office products

Job description

Ocean Service Technician

Provide routine maintenance, troubleshooting, and repair for Slocum Gliders and other oceanographic equipment.

Location: New York

Job Tags: Hardware

About The Role

Be Visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhere you look!

Teledyne Marine Vehicles is seeking a North Falmouth, MA based Service Technician to join our unified service team for Slocum gliders. Duties include routine maintenance, troubleshooting, and repair for Slocum Gliders and repair support for our other Ocean product lines as needed. Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport.

Essential Duties and Responsibilities Include the Following. Other Duties May Be Assigned.

• Deliver Slocum service and support
• Answering technical inquiries from customers via website, email, text, phone, etc.
• Diagnosing, troubleshooting, and repairing complex oceanographic equipment
• Documenting all repair activities accurately and writing clear and concise repair reports for customers.
• Travel to customer sites for testing and service as required

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 5+ years of experience in a repair, technical support, or military technical training environment;
• Associate's degree or higher in mechanical or electrical engineering preferred or combination of experience and education
• Technical background with proven software, electrical, and electromechanical skills
• Advanced troubleshooting & problem-solving techniques
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.
• Due to the type of work at the facility and certain access restrictions, successful applicants must be a 'US Person' (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)

Preferred:

• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle and move equipment (up to 50 lbs.), at times long distances
• Ability to move around in oceanographic vessels and small boats (ladders, tight spaces)
• Ability to work in the field in adverse weather conditions and adverse working conditions
• Occasional work at non-standard work hours
• This position requires prolonged periods of standing and sitting in a repair lab setting.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.