Ocean Freight Specialist

DHL Global Forwarding; Minneapolis (MN); On-site; USD 2,893,000 - 3,917,000; Full time

Benefits offered by this job

Competitive base salary

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in the United States is seeking a Shipment Execution Specialist to manage all shipment activities and serve as the main contact for customers. You will ensure service commitments, resolve issues, and identify opportunities to upsell while maintaining strong client relationships.

Responsibilities include coordinating bookings, documentation, routing, invoicing, and compliance with regulatory requirements, with a focus on profitability and timely problem resolution to retain

Qualifications

• 2+ years of ocean import/export experience.
• Strong financial business acumen.
• A can-do attitude with strong prioritization.
• Knowledge of INCO terms.
• CargoWise systems knowledge.
• Hazmat certification is a plus.

Responsibilities

• Administer shipment-level activities including booking and documentation.
• Serve as the customer’s first point of contact for information and disputes.
• Route and assign shipments to meet service promises and maximize profit.
• Ensure regulatory compliance for commodities and locations.
• Maintain client relationships and identify upsell opportunities.
• Collaborate with Customer Service, Product, and Global Service Centers.
• May perform other tasks as required.

Skills

Ocean import/export experience

Financial acumen

Can-do attitude

INCO terms knowledge

CargoWise systems knowledge

Hazmat certification

Tools

CargoWise systems

Job description

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Job Purpose:

Manage and oversee all shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships to identify upselling opportunities. Optimize profitability through strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements, highlight issues early and address customer concerns promptly to ensure effective exception and complaint handling maintaining customer loyalty and trust.

Key Responsibilities:

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as a customer first point of contact for shipment information, exception/complaint management and claims
• Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
• Execute necessary regulatory compliance procedures relating to commodity and locations for shipments
• Maintain close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
• Interacts with Customer Service, Product, and Global Service Centers, if required
• May be required to perform other tasks as required

Skills / Requirements:

• 2+ years of Ocean Import and/or Export Industry related experience preferred
• Strong financial business acumen
• A quick learner with a “Can-Do” attitude and strong prioritization skills
• Knowledge of INCO terms
• Cargo Wise systems knowledge is a plus
• Hazmat certification is a plus

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.