Ocean Freight Customer Service Specialist New Englewood Cliffs, NJ

FNS, INC; Englewood (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their logistics team. This role emphasizes collaboration and communication, ensuring that client shipping needs are met with precision and care. The ideal candidate will thrive in a family-like environment, balancing work and personal life while contributing to the company's ambitious goal of becoming a top logistics provider. With a focus on innovation and teamwork, this position offers the chance to grow within a supportive organization that values trust and communication. If you're ready to take on a challenge and make a meaningful impact, this opportunity is for you.

Benefits

Health, Dental, and Vision PPO Insurance

Life, STD, LTD Insurance

Paid Time Off

Education Assistance Program

Qualifications

• Bachelor's degree required for the position.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Communicate regularly with key clients and gather shipping needs.
• Monitor shipments to ensure timely and undamaged delivery.

Skills

Microsoft Office Suite

Teamwork

Education

Bachelor's Degree

Tools

Customer Management Software

Job description

Englewood Cliffs, NJ

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.

To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environment that allows us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. Our core values are integral to the success and growth of FNS.

Location: Englewood Cliffs, NJ

Responsibilities

• Perform regular reports and communication with key clients.
• Gather information from clients to determine their shipping needs.
• Monitor the progress of shipments to ensure that goods arrive promptly and undamaged.
• Manage customer management software to keep client records accurate.
• SSL Invoice receipt and system management.
• Additional projects as needed.

Qualifications

• Bachelor's Degree
• Proficient in Microsoft Office Suite
• Knowledge of MS Office, including Excel and Word
• Able to work as part of a team

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistance Program (Based on Eligibility)

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