Ocean Export Freight Manager

WM; Houston (TX); Hybrid; USD 67,800 - 85,000; Full time

Benefits offered by this job

Stock purchase plan

Company 401(k) match

Paid vacation

Holidays and personal days

Job summary

WM is seeking an Export Logistics Support professional to drive growth of international exports by developing and implementing logistics strategies, securing space and bookings, and collaborating with Sales for order fulfillment. Hybrid role with a preference for Chicago or Houston. CST availability is required.

The role involves coordinating with Freight Forwarders, Shipping Lines, and internal teams to ensure timely shipments and resolving issues to maintain service levels.

Qualifications

• Bachelor's Degree or higher in business-adjacent field or equivalent experience.
• 4 years of relevant work experience in lieu of degree is acceptable.
• 3 years of related work experience beyond education requirement.

Responsibilities

• Manage outbound cargo from recycling facilities and third‑party shippers.
• Provide timely, accurate information on export requirements.
• Coordinate timelines for orders and bookings to fulfill shipments.
• Negotiate third‑party freight costs and arrange carrier space as needed.
• Communicate with customers to monitor inventories and plan equipment needs.
• Propose alternative logistics solutions and liaise with freight forwarders and carriers.
• Track shipments with Booking/Documentation teams and resolve issues promptly.
• Respond to customer complaints and investigate shipment issues.

Skills

Bilingual (Spanish)

Logistics coordination

Analytical skills

Customer service

Education

Bachelor's Degree in Business Administration or similar

High School Diploma or GED + 4 years relevant experience

3 years of relevant work experience

Job description

Job Summary

The Export Logistics Support position manages the logistics growth of International Exports to achieve budgeted goals by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast‑paced office environment. The individual will work closely with Sales on order fulfillment and securing shipments.

Remote position: Ideally located in Chicago, IL or Houston, TX (hybrid).

Supporting client (Latin America) in Central time zone. Must be available during working hours of 8 AM–5:30 PM CST.

Essential Duties and Responsibilities

• Responsible for outgoing cargo from our recycling facilities as well as third party shippers.
• Provide crucial and timely information related to the requirements of export.
• Responsible for reading and reviewing Sales Analysis and order requirements, understand them and prompt questions through critical thinking if there are misses, inaccuracy and deviation to the set WM guidelines.
• Responsible for managing the timelines for orders and bookings to fulfill 100% of the buy / sell orders in compliance with order requirements.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers’ material by using WM approved carriers.
• Communicate with customers to monitor inventories, anticipate their production needs, pre‑plan and schedule all necessary equipment to move material.
• Responsible to come up with alternative logistics solution when export movement becomes difficult. Proactively interact with Freight Forwarder, Shipping Lines, Truckers, and Freight team to find logistics solutions.
• Coordinate with the Booking Coordinator, LOI team and Documentation team to ensure shipments are properly tracked.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Works to meet or exceed service and operational goals established for the organization, including productivity, quality, and timeliness goals.
• Perform other special projects and tasks as assigned.

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 3 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

• Bi-linguel, proficiency to speak and write in Spanish
• Previous Shipping container experience
• Previous export coordination experience
• Overseas logistics coordination
• Analytical and logistics skills, industry knowledge, and customer skills

Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this position across the U.S. is $67,800 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran