Occupational Health Support Specialist, 40hrs, Days

UMass Memorial Health; Leominster (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Patient Scheduler and Registration Specialist. In this role, you will be responsible for scheduling and registering patients, verifying information, and providing exceptional customer service. Ideal candidates will have strong data-entry skills, a high school diploma, and relevant certifications. This position offers a day shift schedule and the opportunity to contribute to patient care in a dynamic team environment.

Benefits

Signing bonus available

Qualifications

• High School diploma required.
• Urine Drug Screen Collection Certification required.
• Breath Alcohol Technician Certification must be obtained within 6 months.

Responsibilities

• Schedule and register all patients via the EMR system.
• Verify patient identity and collect fees for self-pay patients.
• Assist with Drug and Breath Alcohol testing.

Skills

Data-entry skills

Customer service skills

Attention to detail

English language skills

Education

High School diploma

Associate Degree in business or healthcare-related field

Job description

Join UMass Memorial Health as a Patient Scheduler and Registration Specialist

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday, No Holidays Required

Scheduled Hours: 8:00 AM - 4:30 PM

Shift: Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 24050 - 4256 Take Charge OCC Health

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. We are committed to exceptional patient care, academic excellence, and leading-edge research. Our team of over 20,000 employees works together as one health system to heal our patients, community, and each other. Every individual plays an important part, every day.

Job Responsibilities:

1. Schedule and register all patients via the electronic medical record (EMR) system promptly, obtaining demographic and financial information.
2. Verify patient's employer or company and enter appropriate billing indicators or self-pay status.
3. Initiate authorizations from companies as needed.
4. Greet patients, verify identity, complete check-in, and collect fees for self-pay patients.
5. Fax Chain of Custodies (COCs) and clearances to employers and third-party payors promptly.
6. Assist with collecting company information for new clients.
7. Assist with Drug and Breath Alcohol testing, following the Chain of Custody process.
8. Maintain and order inventory, including clinic and office supplies.
9. Identify opportunities for workflow improvements, especially regarding department denials.
10. Escalate issues to management as they arise.
11. Perform other duties as required or directed.

Qualifications:

Required:

• High School diploma
• Urine Drug Screen Collection Certification
• Breath Alcohol Technician (BAT) Certification (must be obtained within 6 months if not available at hire; failure to obtain will result in termination or reapplication)

Preferred:

• Associate Degree in business or healthcare-related field

Experience and Skills:

Required:

• Proficient data-entry skills with attention to detail
• Computer skills including Windows navigation
• Excellent customer service skills (verbal and written)
• Ability to work in a high-volume, team-oriented environment
• English language skills (speaking, reading, writing)

Preferred:

• At least 1 year of data entry and/or customer service experience
• Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service
• Previous insurance verification experience
• Bilingual skills (speaking, reading, writing)
• Knowledge of medical terminology

Note: An equivalent combination of education and experience may be substituted for the above requirements where appropriate.

We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Our Values:

We strive to make respect part of everything we do. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these values, we encourage you to join our team and help us uphold respect for everyone, every day.

Equal Opportunity Employer:

We recognize the power of diversity and encourage applications from individuals of varied backgrounds. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories.

Disability Assistance:

If you are unable to submit an application due to assistive technology or disability, please contact us at [e-mail]. We will respond promptly to your request for assistance.