Occupational Health Manager - Marshall Health

Marshall Health; Huntington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Marshall Health in Huntington, VA, is seeking an experienced operations professional to coordinate the day-to-day activities of its Occupational Health services. The role reports to the Occupational Health Medical Director and MHN leadership to ensure alignment with organizational standards and strategic initiatives.

The position partners with the Medical Director to deliver safe, efficient, high-quality occupational health services, including onboarding, training, and workflow coordination.

Responsibilities

• Coordinate day-to-day operational activities of Occupational Health services with Medical Director and MHN leadership to align with standards and initiatives.
• Provide day-to-day operational guidance and support to Occupational Health staff, including onboarding, training, and workflow coordination.
• Monitor departmental expenses and budget activity, identify opportunities to improve efficiency and resource utilization, and prepare corporate client proposals.
• Coordinate processes to support timely, professional service delivery to corporate clients and patients, ensuring consistency and quality.
• Assist with responding to client service needs and coordinate follow-up with the Medical Director, Business Development Manager, and other team members.

Job description

Job Responsibilities:

• Coordinates the day-to-day operational activities of Occupational Health services in collaboration with the Occupational Health Medical Director and MHN’s Senior Executive Leadership to align with organizational standards and strategic initiatives.
• Works closely with the Occupational Health Medical Director to support the delivery of safe, efficient, high-quality occupational health services and the effective operation of the program.
• Provides day-to-day operational guidance and support to Occupational Health staff, including onboarding, training, workflow coordination, performance expectations, and staff development.
• Monitors departmental expenses and budget activity and identifies opportunities to improve operational efficiency and resource utilization. And prepares corporate client proposals.
• Coordinates operational processes and workflows to support timely, professional, and consistent service delivery to corporate clients and patients.
• Works closely with the MHN’s Business Development Manager to support corporate client relationships, service needs, client communications, and the successful implementation of new or expanded occupational health services.
• Assists with responding to client service needs and operational concerns and coordinates appropriate follow-up with the Medical Director, Business Development Manager, Patient Navigators and other members of the team, as appropriate.
• Prepares operational components of corporate client proposals, including service descriptions, workflows, staffing requirements, pricing information, and other supporting materials, in collaboration with other team members.
• Supports business development activities by providing operational information, service capabilities, proposal input, presentations, site visits, and other information needed to support existing and prospective corporate clients.
• Works collaboratively with Marshall Toxicology to coordinate toxicology testing services, workflows, reporting, client requirements, and operational issues related to Occupational Health services.

• Monitors operational, staffing, productivity, quality, service, and client-related metrics and provides updates to department leadership.
• Develops, implements, maintains, and evaluates policies, procedures, workflows, and other operational processes to promote consistency, efficiency, regulatory compliance, and quality service.
• Maintains working knowledge of applicable occupational health and regulatory requirements, including OSHA, HIPAA, CLIA, DOT, ODAPC, CDC, CMS, NHSN, workers’ compensation requirements, and other applicable standards.
• Assists with monitoring compliance with clinical, operational, documentation, safety, quality, and regulatory requirements and escalates concerns to the appropriate leadership.
• Collects, reviews, and assists with analyzing operational, financial, productivity, quality, and performance data to identify trends, address operational issues, and support continuous improvement.
• Participates in departmental meetings, process improvement initiatives, program development activities, and other projects designed to improve access, service delivery, client satisfaction, and operational effectiveness.
• Serves as an operational liaison among Occupational Health, the Medical Director, MHN Business Development, Marshall Toxicology, and other internal departments to facilitate effective communication and coordination of services.
• Performs other duties as assigned or requested.