Occupational Health Coordinator II.

Abbott Laboratories; Kansas City (MO); On-site; USD 2,480,000 - 5,076,000; Full time

Benefits offered by this job

HIP PPO medical plan

Retirement savings plan with employer-

Tuition reimbursement

FreeU education benefit

Diversity & inclusion programs

Job summary

Abbott Laboratories in Kansas City, MO is hiring an Occupational Health Coordinator II. You will coordinate appointment requests, communicate with clinics, and handle inbound/outbound calls and emails to resolve patient testing processes.

The role emphasizes data entry, follow-up, and cross-functional collaboration to improve clinic performance. The position requires 1–3 years of customer service experience and strong communication skills; a four-year degree is preferred.

Qualifications

• 1–3 years of customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Respond to testing-related inquiries via phone and email.
• Track, monitor, and follow up on received source documents and processing timelines.
• Identify and interpret appropriate steps to resolve customer needs.
• Coordinate the sending and receipt of source documents.
• Enter data after each action taken and apply the appropriate system codes.
• Make necessary corrections to ensure accurate information and issue resolution.
• Request required documentation from vendors, clinics, or clients to complete the testing process.
• Develop relationships and communicate with assigned clinics to obtain required results.
• Communicate cross-functionally with other business units to share clinic performance and drive results.
• Analyze data and compile clinic performance results to share with business leaders, business units, and clinics.
• Perform other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Education

Four-year degree

Job description

Location United States - Missouri - Kansas City Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our Kansas City, MO, location has an opportunity for an Occupational Health Coordinator II.

Occupational Health Coordinators are responsible for coordinating and completing appointment requests and managing related communication with clients and clinics. Their role includes following up on events based on reports or email inquiries, working closely with clinics to schedule and complete services, and addressing client inquiries or escalations as needed. Client interaction occurs through inbound and outbound phone calls and email.

Shift

Monday- Friday

What You’ll Work On

• Respond to testing-related inquiries via phone and email
• Track, monitor, and follow up on received source documents and processing timelines
• Identify and interpret appropriate steps to resolve customer needs
• Coordinate the sending and receipt of source documents
• Enter data after each action taken and apply the appropriate system codes
• Make necessary corrections to ensure accurate information and issue resolution
• Request required documentation from vendors, clinics, or clients to complete the testing process
• Develop relationships and communicate with assigned clinics to obtain required results
• Communicate cross-functionally with other business units to share clinic performance and drive results
• Analyze data and compile clinic performance results to share with business leaders, business units, and clinics
• Perform other duties as assigned

Required Qualifications

• 1–3 years of customer service experience
• Strong verbal and written communication skills

Preferred Qualifications

• A four-year degree from an accredited college or university is preferred.
• Call center experience is strongly preferred.
• General knowledge of Occupational Health Services.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $18.45 – $36.85 per hour. In specific locations, the pay range may vary from the range posted.

Get tailored jobrecommendations based on your interests.

Location United States - Wisconsin - Madison Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States > Madison : 1 Exact Lane Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States - Missouri - St. Louis Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Job Id 31163926 LocationUnited States - Missouri - Kansas City Medical surveillance No Division TOX ARDx Toxicology Travel No Additional Location Significant work activities Keyboard use (greater or equal to 50% of the workday)

CREATING POSSIBILITIES

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE
THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

An Equal Opportunity Employer

Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.

>> EEO (ENGLISH)

>> EEO (SPANISH)

>> PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail].

Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.