Occupancy Specialist II

Washington County, Oregon; Hillsboro (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

Washington County, Oregon is seeking an Occupancy Specialist II within the Housing Services department to support Rental Assistance and voucher programs, including Section 8, VASH, Mainstream, and RLRA. You will review eligibility, calculate rents, and coordinate with landlords and tenants to ensure housing stability.

Ideal candidates possess knowledge of HUD guidelines, strong communication, and problem-solving abilities, with experience in housing programs and compliance.

Qualifications

• Working knowledge of housing assistance program regulations and HUD guidelines.
• Strong oral and written communication skills.
• Advanced problem-solving and negotiation between stakeholders.
• Customer service skills including handling calls, emails, and in-person meetings.

Responsibilities

• Review eligibility for housing assistance programs.
• Calculate rents for voucher programs.
• Communicate with tenants, landlords and applicants clearly and professionally.
• Ensure compliance with housing quality standards, leases, and related regulations.

Skills

Housing regulations

Effective communication

Negotiation

Customer service

Education

High school diploma or equivalent

Job description

Note : This job will be posted through 11:59 PM of the day prior to the end date listed.

Job Details

• Job Type: Regular
• Pay Range: $27.26 - $33.13 Hourly
• Department: Housing Services
• FLSA Exemption Status: Non-Exempt

About the Opportunity

The Department of Housing Services is recruiting for an Occupancy Specialist II to support the Rental Assistance Division and assist with the organization of key functions to bolster our work of providing housing stability in Washington County.

This position will help the federal and local vouchers program including but not limited to Housing Choice Vouchers (Section 8), Veteran Affairs Supportive Housing, Mainstream, and Regional Long-Term Rent Assistance (RLRA) vouchers serving low-income households in Washington County. The Occupancy Specialist II positions are the housing case managers responsible for eligibility review, rent calculation, providing strong communication skills with a strong understanding of landlord tenant laws, lease agreements, and housing quality standards, providing supportive services, resources, compliance and other aspects of human services.

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: Occupancy Specialist II | Washington County, OR

Ideal Knowledge, Skills, and Abilities (KSAs)

• Working knowledge or relatable experience of housing assistance program regulations and HUD guidelines.
• Communicate effectively both orally and in writing.
• Advanced problem-solving skills, especially negotiating solutions between stakeholders.
• Provide customer service, including responding to phone calls and e-mails, in-person meetings/appointments, and defusing or deescalating upset individuals.

Minimum Qualifications

• Education and Experience:
  • Possession of a high school diploma or equivalent; AND
  • One (1) year of work experience in housing programs, case management, residential services, or other social services.

Additional Requirements

• Possession of a driver's license valid in the State of Oregon and an acceptable driving record per Washington County Policy.
• Must pass a criminal background investigation.

About the Department/Division

The Department of Housing (including the Housing Authority of Washington County) is an innovative organization responsible for rent assistance, affordable housing development, and homeless services programming across our community. The Housing Authority of Washington County is a MTW (Moving to Work) agency utilizing federal and regional funds for rental subsidies. We are a dynamic team that highly values a culture of equity, diverse perspectives and life experiences. We embrace collaboration, work-life balance and a supportive workplace environment, and are passionate about the work we do to serve and support our diverse community. For more information, please click here: Housing Services.

Selection Process

You can review our standard selection process here.

Our commitment to you

Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference

If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation under the Americans with Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status of Your Application

You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.

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