Observability Technical Lead

Carrier; Town of Florida, Northern (NY, KY); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Retirement Benefits

Paid vacation days

Job summary

Carrier Global Corporation seeks a seasoned Observability Platform Engineer to lead enterprise observability. You will define architectures, standards, and patterns across cloud and on-prem environments, guiding instrumentation, dashboards, and incident response.

You’ll collaborate with teams across North America, Europe, and Asia to advance SRE practices and reliability. The role emphasizes OpenTelemetry adoption, CI/CD, IaC, and observability-as-code, with a focus on scalable, efficient

Qualifications

• Bachelor’s Degree required.
• 7+ years in observability, monitoring, APM, SRE, DevOps, or related field.
• 7+ years designing and operating enterprise-scale observability platforms using IaC, GitOps, and CI/CD.

Responsibilities

• Serve as senior SME for enterprise observability; define architectures, standards, integration patterns, and reusable solutions.
• Design and optimize observability across cloud, on-prem, networks, Kubernetes, containers, apps, APIs, databases, and platforms.
• Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health.
• Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related tech.
• Lead OpenTelemetry adoption, instrumentation, collectors, telemetry pipelines, tracing, and vendor-neutral standards.
• Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle.
• Improve observability coverage, telemetry quality, scalability, reliability, cost efficiency.

Skills

Observability strategy

SRE practices

DevOps

Leadership

Education

Bachelor’s Degree

Tools

OpenTelemetry

Grafana

Prometheus

Tempo

VictoriaMetrics

Loki

Kubernetes

ServiceNow

CI/CD

Job description

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Key Responsibilities

Enterprise Observability Platform Engineering

• Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutions
• Design and optimize observability across cloud, on-prem infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platforms
• Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health
• Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologies
• Lead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standards
• Design telemetry pipelines that route metrics, logs, and traces across multiple platforms
• Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management
• Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle
• Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency

Observability Automation, AIOps & Reliability

• Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability pattern
• Integrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligence
• Connect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibility
• Establish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTR
• Reduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practices
• Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation
• Advance operations from reactive monitoring toward proactive and predictive operations

Global Technical Leadership

• Collaborate with engineering and operations teams across North America, Europe, and Asia
• Lead architecture reviews, platform evaluations, workshops, and technical working sessions
• Influence observability strategy and standards across teams without direct authority
• Mentor engineers and promote observability, SRE, and reliability best practices
• Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost
• Translate strategy into standards, reference architectures, and reusable implementation patterns
• Reasonable schedule flexibility is required to support global collaboration

Required Qualifications

• Bachelor’s Degree
• 7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience
• 7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice

Preferred Qualifications

• Experience with AWS, Azure, GCP, and large-scale Kubernetes environments
• Experience designing OpenTelemetry Collector architectures and telemetry pipelines
• Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platforms
• Experience with VictoriaMetrics or other large-scale time-series databases
• Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry
• Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms
• Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management
• Experience enabling developer self-service and internal developer platform integrations
• Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days
• paid sick days, up to 5 days
• paid personal leave, up to 5 days
• paid holidays, up to 13 days
• birth and adoption leave
• parental leave
• family and medical leave
• bereavement leave
• jury duty leave
• military leave
• purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail].

We will make every effort to meet your needs in accordance with applicable laws.

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.