Observability Technical Lead

Carrier Global Corporation; Town of Florida (NY); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Time off and leave

Job summary

Carrier Global Corporation is seeking an experienced Observability Platform Engineer to lead enterprise observability initiatives across cloud and on-prem environments. The role focuses on defining architectures, improving telemetry, and guiding teams through modern instrumentation practices.

The candidate should bring 7+ years in observability, SRE, and DevOps, with strong IaC and GitOps experience, plus hands-on work with OpenTelemetry, Prometheus, Grafana, and Kubernetes.

Qualifications

• Bachelor’s Degree required.
• 7+ years in observability, monitoring, APM, SRE, DevOps, or related roles.
• 7+ years designing and operating enterprise-scale observability platforms using IaC, GitOps, and CI/CD.
• Experience with cloud platforms (AWS, Azure, GCP) and large-scale Kubernetes is preferred.

Responsibilities

• Define architectures, standards, integration patterns, and reusable observability solutions.
• Design and optimize observability across cloud, on-prem, Kubernetes, containers, APIs, databases, and middleware.
• Standardize metrics, logs, traces, events, dashboards, alerting, and data governance.
• Lead OpenTelemetry adoption and telemetry pipelines across platforms.
• Provide technical leadership for tools like Grafana, Prometheus, Tempo, and OpenTelemetry.
• Drive automation through APIs, IaC, CI/CD, and GitOps.

Skills

Observability

SRE

DevOps

Platform engineering

Education

Bachelor’s Degree

Tools

OpenTelemetry Collector

Grafana

Prometheus

Loki

Tempo

eBPF

Kubernetes

GitOps

Infra-as-Code

CI/CD

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Key Responsibilities

Enterprise Observability Platform Engineering

• Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutions


• Design and optimize observability across cloud, on-prem infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platforms


• Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health


• Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologies


• Lead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standards


• Design telemetry pipelines that route metrics, logs, and traces across multiple platforms


• Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management


• Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle


• Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency

Observability Automation, AIOps & Reliability

• Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability pattern


• Integrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligence


• Connect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibility


• Establish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTR


• Reduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practices


• Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation


• Advance operations from reactive monitoring toward proactive and predictive operations

Global Technical Leadership

• Collaborate with engineering and operations teams across North America, Europe, and Asia


• Lead architecture reviews, platform evaluations, workshops, and technical working sessions


• Influence observability strategy and standards across teams without direct authority


• Mentor engineers and promote observability, SRE, and reliability best practices


• Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost


• Translate strategy into standards, reference architectures, and reusable implementation patterns

Reasonable schedule flexibility is required to support global collaboration.

Required Qualifications

• Bachelor’s Degree


• 7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience


• 7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice

Preferred Qualifications

• Experience with AWS, Azure, GCP, and large-scale Kubernetes environments


• Experience designing OpenTelemetry Collector architectures and telemetry pipelines


• Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platformsExperience with VictoriaMetrics or other large-scale time-series databases.


• Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry


• Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms


• Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management


• Experience enabling developer self-service and internal developer platform integrations


• Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives




• Retirement Benefits




• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation




• Disability: Short-term and long-term disability




• Life Insurance and Accidental Death and Dismemberment




• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account




• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 9 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.