Observability SRE Support Engineer - Remote-First Impact

Gigster; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

High autonomy in a remote-first environment

Real technical problem solving

Opportunity for scaling support

Job summary

A leading technology company is looking for an Observability & Tools Support Engineer to provide high-impact technical support for its internal IaaS platform. This role involves monitoring, alerting, and troubleshooting, with a focus on helping customers seamlessly onboard and resolve issues swiftly. Ideal candidates will have strong Linux knowledge, experience with tools like Prometheus, and excellent communication skills. The position allows for high autonomy in a remote-first environment, fostering career growth in technical support and process improvement.

Qualifications

• Several years supporting highly scalable applications and web services.
• Strong understanding of the Linux operating system.
• Excellent analytical capability and attention to detail.

Responsibilities

• Manage Slack threads and tickets for customer support.
• Troubleshoot monitoring and alerting issues.
• Build customer-facing knowledge base articles.

Skills

Prometheus troubleshooting

AlertManager expertise

Linux system knowledge

TCP/IP fundamentals

Customer-facing communication

Tools

Kubernetes

OpenTelemetry

Job description

A leading technology company is looking for an Observability & Tools Support Engineer to provide high-impact technical support for its internal IaaS platform. This role involves monitoring, alerting, and troubleshooting, with a focus on helping customers seamlessly onboard and resolve issues swiftly. Ideal candidates will have strong Linux knowledge, experience with tools like Prometheus, and excellent communication skills. The position allows for high autonomy in a remote-first environment, fostering career growth in technical support and process improvement.