Observability Enablement Lead - REMOTE

AECOM; Town of Texas (WI); Remote; USD 172,000 - 224,000; Full time

Job summary

A leading company is seeking an Observability Enablement Specialist to enhance their enablement efforts and improve customer success with a strong focus on training and development. The ideal candidate will have extensive experience in enterprise software, particularly in Observability use cases, and a passion for enabling teams to succeed in a dynamic environment. This role combines technical expertise with coaching and strategy development to support sales and technical teams.

Benefits

Medical benefits

401(k) plan

Paid holidays

Vacation and sick leave

Performance incentives

Qualifications

• 5-10 years in enterprise/SaaS software, focusing on Observability.
• Experience with Splunk Observability products.
• Strong communication skills required.

Responsibilities

• Partner with teams to drive Observability use cases.
• Develop and lead the Observability Enablement strategy.
• Analyze results to recommend program improvements.

Skills

Communication

Problem-solving

Training and Coaching

Analytical skills

Technical expertise

Tools

Splunk Observability Cloud

AppDynamics

IT Service Intelligence

Datadog

New Relic

Dynatrace

Grafana

Job description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform designed for a hybrid, multi-cloud environment. Leading enterprises utilize our unified security and observability platform to ensure their digital systems are secure and reliable. Our employees' dedication and kindness make Splunk a great place to grow your career. We value your experience, problem-solving skills, and talent, as well as your joy and passion. Join us to help organizations excel while reaching new heights with a supportive team.

Role:

This role requires expertise in Observability and IT to support our enablement programs, ensuring teams are fully equipped on Observability use cases. Combining technical expertise with training strategy, you will support revenue teams by developing content, training, coaching, and assessments to improve use case adoption and customer success. Join us to enhance our enablement efforts and build expertise in Observability use-case and value mapping.

Responsibilities:

• Partner with teams across Splunk and Global Field Enablement to drive results around Observability use cases.
• Develop and lead the Observability Enablement strategy for the Splunk Field (Sales, Technical Sales, Partners, Digital Sales, and Renewals).
• Lead cross-functional teams of Subject Matter Experts to execute the strategy.
• Advise on and improve Observability content for programs and events.
• Support onboarding, sales, partner, and leadership training initiatives.
• Analyze indicators to recommend improvements in enablement results.
• Use innovative techniques to reach a global, dispersed organization.
• Coordinate with the global productivity team on theater-based enablement.

Requirements:

• 5-10 years of experience in a customer-facing role in enterprise/SaaS software, focusing on Observability.
• Experience with Splunk Observability products such as Splunk Observability Cloud, AppDynamics, and IT Service Intelligence.
• Proven track record in positioning observability use cases across organizational levels.
• Deep understanding of industry trends and competitive technologies like Datadog, New Relic, Dynatrace, and Grafana.
• Ability to enable others with domain and solution knowledge.
• Independent work ethic and ability to thrive in a dynamic environment.
• Strong written and verbal communication skills.

Nice-to-Have Qualifications:

• Experience with DevSecOps.
• Experience selling to ITOps/NOC and engineering teams, with knowledge of programming languages like Java, Python, etc.
• Portfolio of Observability, AIOps, or ITOps enablement materials.

Cisco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or other protected categories.

Pay Range: $172,200 - $223,500. Salary details vary based on location, experience, and other factors. Benefits include medical, dental, vision, 401(k), paid holidays, vacation, sick leave, and performance incentives.