Observability Enablement Lead - REMOTE

Splunk; Massachusetts; Remote; USD 172,000 - 224,000; Full time

Job summary

A leading tech company is seeking an Observability Enablement Strategist to enhance customer engagement and improve enablement programs. This role involves developing training materials, facilitating workshops for sales teams, and analyzing performance metrics. Candidates should have substantial experience in enterprise-level software solutions and a thorough understanding of Observability trends and tools. Join a dynamic team that prides itself on innovation and collaboration.

Benefits

401(k) plan with Cisco matching contribution

Medical, dental and vision insurance

Flexible Vacation Time Off policy

Paid time to volunteer

Qualifications

• 5-10 years of experience in enterprise/SaaS customer-facing role focused on Observability.
• Experience with Splunk products is critical.
• Strong ability to develop training and enablement programs.

Responsibilities

• Develop Observability Enablement strategy for Splunk Field.
• Lead end-to-end enablement programs and curriculum development.
• Advise programs to improve Observability offerings and act as an advocate.

Skills

Observability expertise

Sales enablement

Data analysis

Strong communication skills

Education

5-10 years of experience in a customer-facing role in enterprise/SaaS environment

Tools

Splunk Observability Cloud

Splunk AppDynamics

Splunk IT Service Intelligence

Job description

SalesRemote , Washington D.C.MassachusettsTexasVirginia

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role:

Observability & IT domain expertise is critical to ensure that our enablement programs are effective and that teams are fully enabled on our Observability use cases . This role combines Observability expertise with training and enablement strategy to support revenue teams and functions by bringing together the requirements for observability content, training, coaching and assessments to drive better use case adoption in the field and successful outcomes with our customers. Join our team to super charge our enablement efforts and programs and build Observability use-case and value mapping expertise in our field teams!

RESPONSIBILITIES:

In this role you will partner closely with the teams across Splunk and Global Field Enablement (GFE) to drive measurable, repeatable results around Splunk Observability use cases. You will develop the Observability Enablement strategy for the Splunk Field (Sales, Technical Sales, Partner, Digital Sales and Renewals) and lead the cross functional team of Subject Matter Experts to drive the strategy. You will advise global and theater-based programs to improve our Observability offerings, and act as an advocate for the needs of Observability skills and expertise. Day to day, you will also:

Lead end-to-end enablement programs for the Splunk Observability solution, having a clear and constant understanding of priorities to ensure expected outcomes are delivered.

Define requirements for, and when applicable build, Observability curriculum for Sales, Technical Sales and Partner learners

Facilitate, instruct, train and coach field sellers, leaders and teams as needed

Partner with internal Market Strategies, Global Shared Services (GSS), Technical Marketing, Product Marketing, Product, Field, GFE Design teams and contribute to the development of Observability content for key events and activities

Provide guidance on new hire onboarding, sales, partner and leadership training

Analyze leading and lagging indicators to recommend appropriate enablement and improve enablement results

Use innovative techniques and delivery mechanisms to reach a dispersed, global organization

Coordinate with the global productivity team on theater - based enablement

REQUIREMENTS:

5-10 years of experience in a customer-facing role in enterprise /SaaS software environment focused on Observability.

Experience with Splunk Observability products such as: Splunk Observability Cloud, Splunk AppDynamics, and Splunk IT Service Intelligence

Demonstrate a consistent track record of observability use-case positioning to all levels of an organization.

Demonstrate deep understanding of industry & competitive trends in the Observability market including:

Common observability products, data sources, data collector and instrumentation like Open Telemetry, APM, Infrastructure Monitoring, Digital Experience Monitoring, Log Analytics, AIOps and Incident Response, and their use for basic and advanced detection methods, including cloud-based data sources

Competing monitoring and observability technologies such as Datadog, New Relic, Dynatrace, and Grafana is a real advantage, as well as complementary engineering and ITOps technologies

Comfortable enabling others with your domain and solution sales/technical knowledge

Able to work independently and thrives in an open, dynamic and innovative team environment

Strong communication skills both written and verbal

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to- haves . “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points– we’re interested in the whole you.

Experience with DevSecOps a plus

Experience selling to ITOps /NOC and engineering/software development teams, with knowledge of current programming languages including Java, Python, PHP, .NET, Ruby, Node.js, Go, etc.

Portfolio of prior Observability, AIOps, or ITOps enablement material

Cisco, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pay Range: $172200 - $223500

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.