Observability Capacity SRE Engineer (West Coast, FULLY REMOTE)

SPLUNK SERVICES UK LIMITED; Indiana (PA); Remote; USD 117,000 - 162,000; Full time

Job summary

A leading company is seeking an Observability Capacity SRE Engineer for a fully remote role. You will ensure the scalability of Splunk’s Observability products and optimize service performance. This high-impact position requires strong troubleshooting skills and collaboration across teams.

Benefits

Flexible remote options

Equity

Additional incentives

Qualifications

• 3-5 years in software engineering, DevOps, SRE, or platform operations.
• Proficiency with command line tools and experience with Jira.

Responsibilities

• Triage and resolve inbound quota and capacity requests for Observability customers.
• Monitor platform usage and ensure capacity for customer growth.
• Collaborate with Engineering teams to resolve performance issues.

Skills

Debugging

Systems Thinking

Collaboration

Tools

Jira

Splunk Dashboards

Observability Tools

Job description

Observability Capacity SRE Engineer (West Coast, FULLY REMOTE)

Join to apply for the Observability Capacity SRE Engineer (West Coast, FULLY REMOTE) role at SPLUNK SERVICES UK LIMITED

About Us

Splunk Cloud Operations is where critical thinking meets real-world impact. Our teams operate at the heart of the Splunk Platform, ensuring stability, performance, and continuous improvement across a massive cloud ecosystem. We work at speed, across boundaries, and with purpose — solving sophisticated, large-scale problems that directly affect customers worldwide.

The Opportunity

This isn’t your average support or SRE role. As an SRE, Observability Capacity Engineer, you’ll play a strategic role in ensuring Splunk’s Observability products scale effectively and serve customers reliably. You’ll operate at the intersection of systems engineering, platform operations, and tooling — making data-driven decisions to optimize capacity provisioning and service performance across a distributed architecture.

This high-impact role is suited for an engineer who enjoys troubleshooting infrastructure, building smarter systems, and collaborating across teams.

Responsibilities

• Triage and resolve inbound quota and capacity requests for Observability customers.
• Fine-tune backend configurations to match customer traffic patterns and platform load.
• Maintain stability and scalability of shared, distributed infrastructure supporting hundreds of tenants.
• Monitor platform usage and proactively ensure capacity for customer growth.
• Collaborate with Engineering teams to identify and resolve performance or availability issues.
• Define requirements and advocate for tooling improvements to reduce manual effort and accelerate delivery.
• Drive continuous process and system optimization through engineering practices.
• Support Fulfillment Operations by constructing and maintaining critical Splunk dashboards.

Qualifications

• 3–5 years of experience in software engineering, DevOps, SRE, or platform operations roles.
• Knowledge of cloud-native infrastructure, distributed microservices, and CI/CD pipelines.
• Strong debugging and systems thinking skills to connect symptoms to root causes.
• Proficiency with command line tools and experience with Jira or similar systems.
• Familiarity with observability tools (metrics, logging, tracing platforms).
• Ability to balance tactical execution with strategic planning.
• Excellent collaboration skills to partner effectively across teams.
• Hands-on experience building and optimizing Splunk dashboards.
• Bonus: Experience with entitlement systems or Salesforce.

Why Join Us

• Work on large-scale systems with tangible customer impact.
• Gain exposure to observability tooling, platform architecture, and operational strategy.
• Influence capacity workflows across the company.
• Be part of a team that values autonomy, critical thinking, and collaboration.

Additional Information

Splunk, a Cisco company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or other protected categories.

Salary Range

• SF Bay Area, Seattle, NYC Metro: $146,400 - $201,300/year
• California (excluding SF Bay), Washington (excluding Seattle), DC Metro, Massachusetts: $131,760 - $181,170/year
• Other locations: $117,120 - $161,040/year

Role offers flexibility including remote options. Compensation varies by location and experience. Additional incentives, equity, and benefits apply. Learn more at https://splunkbenefits.com.