Observability Architect | PST USA | Remote

Grafana Labs; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open-source company is seeking an Observability Architect to serve as the primary technical point of contact for clients remotely. You will guide the implementation of observability solutions and help customers achieve their business goals. The ideal candidate has over 5 years of experience in a technical support or consulting role, with a strong understanding of observability concepts and Kubernetes.

Qualifications

• 5+ years of experience in a technical support or consulting role.
• Strong understanding of observability solutions.
• Proven ability to manage multiple clients and projects.

Responsibilities

• Serve as the primary technical point of contact for clients.
• Design the observability maturity journey of customers.
• Provide expert-level troubleshooting and guidance.

Skills

Technical support

Client management

Problem-solving

Analytical skills

Kubernetes

Education

Bachelor’s degree in Computer Science or related field

Job description

Observability Architect | PST USA | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

The Opportunity:

At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers.

As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments.

What You'll Be Doing:

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.

What Makes You a Great Fit:

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.

Grafana Labs is an Equal Opportunity Employer. We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique.