OAG (INTERNAL) - Child Support | Office Manager II

Texas Attorney General; Longview (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits at a Glance

Public service experience

Job summary

Texas Attorney General, Office of the Attorney General, Child Support Division, seeks an experienced manager to lead a field office. You will plan and oversee staff performance, ensure compliance, handle budgets, and deliver high-quality customer service in a public service environment.

The role requires strong leadership, deep knowledge of child support operations, and the ability to supervise, train, and mentor staff while working on-site full-time.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree; substitutions possible for related experience in child support, management or supervision.
• Eight (8) years of full-time experience in child support or related management/supervisory roles.
• Knowledge of management principles and practices.
• Proficient computer skills with word processing, spreadsheets and other software.
• Negotiation, interviewing and mediating skills.
• Ability to multitask, prioritize and meet deadlines.
• Strong oral and written communication skills.
• Sound judgment and effective decision making.
• Willingness to accept constructive feedback and work collaboratively.
• Ability to work in person at the assigned OAG workspace full time.
• Must arrange for personal transportation for business travel.
• Ability to work more than 40 hours as needed under FLSA guidance.
• Ability to lift and relocate up to 30 pounds.
• Travel up to 5% including overnight stays.

Responsibilities

• Plans, organizes, directs, and monitors office performance and takes corrective actions.
• Supervises all office personnel including hiring, evaluating, counseling, and training.
• Monitors the office budget and expenditures.
• Ensures compliance with federal/state regulations and maintains excellent customer service.
• Responds to inquiries and resolves issues from management, attorneys, parents and the public.
• Assesses validity of IV-D program complaints with impartiality.
• Maintains knowledge of essential job functions and performs related tasks.

Skills

Management principles

Computer skills

Negotiation

Multitasking

Oral and written communication

Judgment and decision making

Feedback receptiveness

Teamwork

Customer service

In-person work

Transportation

Overtime readiness

Lifting up to 30

Travel willingness

Education

Bachelor's degree

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Other software

Job description

OAG Employees Only. Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney Generals Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

Performs complex to highly complex management work administering the daily operations and activities of a child support field office under the supervision of the Managing Attorney. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the States law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits https://ers.texas.gov/Benefits-at-a-Glance along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

• Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives
• Supervises all office personnel, including hiring, evaluating, counseling, and training
• Monitors the office budget
• Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service
• Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
• Assesses the validity of complaints against the IV-D program with impartiality
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS

• Manager III:
• Education: Graduation from high school or equivalent
• Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service
• Experience: Eight (8) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
• Knowledge of management principles and practices
• Skill in using a computer with word processing, spreadsheets, and other software
• Skill in negotiating, interviewing, and mediating
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30
• Ability to travel (including overnight travel) up to 5%

MANAGER IV

• All of the above qualifications for Manager III, plus:
• Experience: One additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

PREFERRED QUALIFICATIONS

• Experience: Texas Child Support Program, management, call center management (ESCS Manager only)
• Other Language: Ability to proficiently read, write, and speak Spanish

Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER