OAG - Child Support | Systems Administrator III | 25-0450

Texas Department of Public Safety; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A dynamic state agency is seeking a Systems Administrator to join their End User Services team. This role involves maintaining system operations, managing user policies, and enhancing user experiences through proactive improvements. The ideal candidate will have a strong background in systems administration, particularly with tools like Intune and SCCM, and will be responsible for developing Windows OS images and troubleshooting issues. This position offers the opportunity to make a significant impact on the agency's operations while enjoying excellent benefits and a supportive work environment. If you're ready to contribute to meaningful work that positively affects the lives of Texans, this is the perfect opportunity for you.

Benefits

Excellent Benefits

Telework Opportunities

Professional Development

Work-Life Balance

Qualifications

• 3 years of experience in systems administration and management.
• Strong knowledge of Intune, SCCM, and enterprise environments.

Responsibilities

• Manage user system policies and enhance user experience.
• Develop and test Windows OS images for deployment.

Skills

Systems Administration

Troubleshooting

Communication Skills

Time Management

Customer Service

Mentoring

Decision Making

Education

High School Diploma or Equivalent

Tools

Intune

SCCM

Office 365

ServiceNow

Job description

GENERAL DESCRIPTION

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

The Office of the Attorney General (OAG) Child Support (CS) Information Technology Division is hiring a Systems Administrator for its End User Services team. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software.

OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

1. Manage computer and user system policies (via Intune, SCCM, Group Policy), analyze user requirements, procedures, and problems to automate or improve existing systems, and implement proactive improvements to enhance user experience and system performance.
2. Responsible for developing and testing Windows Operating System images for the agency's enterprise. Build standardized Windows Operating System including driver package preparation, deployment preparation, quality control and documentation for automated deployments on various hardware platforms using SCCM.
3. Create and maintain computer and software standards. Create and update enterprise package deployment, custom application packages of existing vendor packages as necessary, and test and validate packages using tools like SCCM, Intune or scripting. Provides detailed knowledge and experience to administer and maintain SCCM Current Branch.
4. Perform systems installations on PC hardware and provide troubleshooting of OS level stability and performance issues. Create scripts to automate software applications, fixes, etc. for deployments via SCCM. Determines operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.
5. Communicate complex technical concepts clearly both in writing and verbal exchanges. Participate as a Subject Matter Expert in end-user computing for various projects and initiatives for the agency. Participate in large roll outs, create pilot plans, and assist with various projects and other End User Service functions when needed.
6. Perform related work as assigned.
7. Maintain relevant knowledge necessary to perform essential job functions.
8. Attend work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
9. Ensure security and confidentiality of sensitive and/or protected information.
10. Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

MINIMUM QUALIFICATIONS

1. Education: Graduation from high school or equivalent.
2. Experience: Three years of full-time experience with systems administration and systems management; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.
3. Experience operating in and troubleshooting enterprise environments (WAN/LAN, Active Directory, Group Policy, DNS, DHCP, Printer Services, etc.).
4. Experience supporting Office 365 applications.
5. Experience and advanced knowledge of Intune, SCCM and other modern computer management tools.
6. Knowledge of basic network items such as IP(Endpoints), DNS, Firewalls, and Windows Host Files.
7. Knowledge of basic software comprehension such as installation, configuration, packaging, deploying, TS, and usage.
8. Knowledge of Windows OS and Windows user profiles.
9. Strong communication skills (written, verbal, and listening) with the ability to communicate effectively with staff of varying technical expertise.
10. Skill in reading and understanding Windows log files for troubleshooting purposes.
11. Skill in facilitating meetings and creating presentations.
12. Skill in effective time management - handling multiple tasks, prioritizing, and meeting deadlines.
13. Skill in exercising sound judgment and effective decision making.
14. Ability to study existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required.
15. Ability to maintain workstation/server data integrity by using appropriate software and hardware solutions along with implementing a schedule of backups for data archiving.
16. Ability to mentor junior technical staff.
17. Ability to work autonomously and complete work efficiently and timely with high-level goals and direction.
18. Ability to receive and respond positively to constructive feedback.
19. Ability to work cooperatively with others in a professional environment.
20. Ability to provide excellent customer service.
21. Ability to arrange for personal transportation for business-related travel.
22. Ability to work in person at an OAG work location, if needed, working standard hours as directed.
23. Ability to work more than 40 hours as needed and in compliance with the FLSA.
24. Ability to lift and relocate 30 lbs.
25. Ability to travel (including overnight travel) up to 5%.

PREFERRED QUALIFICATIONS

Experience with ITSM tools for tracking requests, such as ServiceNow.

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER