OAG - Child Support | Office Supervisor (Program Supervisor III) | 25-0522

Texas Department of Public Safety; Lubbock (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Program Supervisor for their Child Support Division. This role involves overseeing a team of child support officers, ensuring compliance with regulations, and providing exceptional support to families in Texas. The ideal candidate will possess strong management and communication skills, with a passion for helping others. This position offers a unique opportunity to make a significant impact in the community while enjoying a balanced work-life environment. Join a dynamic agency committed to public service and the well-being of Texas families.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• 4 years of experience in child support programs, management, or supervisory roles.
• Knowledge of child support policies and management principles.

Responsibilities

• Supervise child support officers and support staff, ensuring compliance with policies.
• Respond to inquiries and resolve issues from various stakeholders.

Skills

Management Skills

Communication Skills

Decision-Making Skills

Customer Service Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Title: Program Supervisor - Child Support Division

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Key Responsibilities:

• Supervise child support officers and support staff, including assigning and monitoring work activities, conducting performance appraisals, initiating personnel actions, resolving work-related issues, and participating in hiring processes.
• Respond to inquiries and resolve issues from agency management, government officials, attorneys, parents, advocacy and community groups, and other customers.
• Assist the Office Manager in planning, coordinating, monitoring, and directing all field office operations and activities.
• Monitor field office performance and implement corrective actions to meet goals and objectives.
• Ensure compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service.
• Assess the validity of complaints against the IV-D program with impartiality.
• Review and maintain production reports.
• Perform related work as assigned and maintain relevant knowledge to perform essential functions.
• Attend work regularly in accordance with the work schedule.
• Maintain security and confidentiality of sensitive information and comply with all agency policies and procedures, including ethics and integrity standards.

Minimum Qualifications:

• High school diploma or equivalent; Bachelor's degree from an accredited college or university preferred.
• Four (4) years of full-time experience in child support programs, management, or supervisory roles.
• Knowledge of child support policies, procedures, and management principles.
• Proficiency in computer software including work processing and spreadsheets.
• Strong communication, judgment, and decision-making skills.
• Ability to work cooperatively in a professional environment, provide excellent customer service, and work in person at the designated work location.
• Ability to travel up to 5%, including overnight travel, and lift up to 30 lbs.

Preferred Qualifications:

• Graduation from an accredited four-year college or university.
• Experience in child support programs and management.
• Proficiency in reading, writing, and speaking Spanish.

To apply, submit an electronic application through CAPPS Recruit. A State of Texas application is required; paper applications are not accepted. All applicants may be subject to a criminal background check. For military crosswalk information, visit this link.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER