OAG - Child Support | Child Support Officer III | 25-0611

Texas Attorney General; Georgetown (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

The Texas Attorney General's Office is seeking a dedicated Child Support Officer III to support Texas families by ensuring parental involvement and financial responsibility. This role involves conducting investigations, negotiating settlements, and maintaining compliance with child support regulations, all while providing excellent customer service within a dynamic work environment.

Benefits

Excellent benefits

Work-life balance

Career development opportunities

Qualifications

• 1 year of full-time experience in child support program or customer service.
• Experience in investigations or legal assistant roles preferred.
• Ability to proficiently read, write, and speak Spanish is a plus.

Responsibilities

• Conducts investigations to locate absent parents and establish paternity.
• Prepares legal documents for child support enforcement.
• Responds to customer inquiries and resolves complaints.

Skills

Investigative practices

Interviewing

Negotiation

Communication

Customer service

Education

Bachelor's degree from an accredited college or university

High school graduation or equivalent

Job description

OAG - Child Support | Child Support Officer III | 25-0611

Join to apply for the OAG - Child Support | Child Support Officer III | 25-0611 role at Texas Attorney General

OAG - Child Support | Child Support Officer III | 25-0611

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Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes The Appropriate Case Action To Locate Absent Parents, Establish Paternity For Children Born Out-of-wedlock, Establish Or Enforce Child/medical Support Obligation, Or Initiate Case Closure

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed
  
  

Researches case information on the computer including TXCSES

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and resolves complaints concerning case status

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains Relevant Knowledge Necessary To Perform Essential Job Functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Experience: One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Knowledge of Investigative practices and techniques

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 25%

Ability to type 35 words per minute (Typing test required at time of interview)

Preferred Qualifications

Education: Graduation from an accredited four-year college or university

Knowledge: Investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Practice

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