OA/CTS Manager

Serrato Corporation; Marion (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Paid Holidays

Paid Time Off

401(k) company match

Tuition reimbursement

Employee assistance programs

Job summary

Serrato Corporation seeks an OA/CTS Manager to supervise admissions counselors, career transition specialists, and support staff, ensuring compliant service delivery across outreach, admissions, and placement processes. You will lead performance reviews, budget considerations, and policy implementation in collaboration with center leadership.

Lead quality control of enrollment documentation, coordinate with government offices, and develop materials for outreach, recruitment, and employer

Qualifications

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Outstanding and high level of communication skill, organizational skills, interpersonal skills, and conflict resolution skills.
• High level of communication, interpersonal skills, and organizational skills.
• High level of leadership and management skills.

Responsibilities

• Directly supervise admissions counselors, career transition specialists, and OA/CTS support staff in compliance with directives.
• Oversee daily operation of outreach, admissions, and career transition services.
• Ensure quality control of enrollment and placement documentation to meet standards and government directives.
• Develop and maintain outreach materials and coordinate innovative outreach activities.
• Verify eligibility for enrollment and maintain accountability logs for audits.

Skills

Communication

Leadership

Organizational skills

Conflict resolution

Staff supervision

Education

Bachelor's degree in human services, psychology, counseling, education, social science, business, communications

Associate's degree with four years supervisory experience

Valid State Driver's License

Tools

Microsoft Office

Adobe Acrobat

Job description

Primary Position Objective

Directly supervises the admissions counselors, career transition specialists, and OA/CTS support specialist in compliance with government and management directives. Responsible for the daily operation of the outreach, admissions, and career transition services functions. Additionally, the OA/CTS Manager will be responsible for Quality Control ensuring the data presented during the application process for enrollment and placement verification documentation is accurately presented, adheres to an established quality standard, and is in compliance with government and management directives.

Brief Description Of Duties

• Plan, coordinate and supervise the administrative, outreach and admissions, and career transition services of the career development system.
• Provide staff training, evaluate staff performance and implement departmental changes as approved by the center director and coordinated with the human resources manager prior to implementation.
• Assist the center director in preparation of departmental budget; monitor/control expenditures; review and recommend changes to budget authorizations.
• Assist in the development and implementation of new and revised policies and procedures affecting outreach, admissions and placement functions.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to prospective students, applicants, enrolled students, former enrollees, and graduates. Prepare related reports.
• Ensure timely and accurate submission of proper documentation of potential students and review with appropriate Serrato representatives and government offices.
• Develop and maintain multimedia materials for outreach, recruitment, and employer engagement to include but not be limited to brochures, posters, slide shows and public service announcements.
• Conduct innovative outreach activities including public speaking, recruiting for onsite tours and conducting a pre-enrollment orientation program for potential enrollees.
• Verify eligibility for enrollment in Job Corps; maintain accountability logs of applications taken, numbers of eligible students departed and quota attainment; submit logs for DOL review/approval.
• Provide oversight of career transition services to ensure they are providing service which includes but is not limited to initial placement, periodic correspondence and referral to other support and family services and required by the PRH and Serrato Corporation.
• Personally contact employers to develop job opportunities; develop lasting relationships to help provide better career transition services.
• Coordinate and maintain communications between career development services, student records, OA/CTS, and other departments pertaining to center input and placement needs.
• Ensure case notes are entered based on PRH and Serrato Corporation requirements for all students assigned and eligible for services by the OA/CTS department.
• Participate on local workforce investment board and one-stop center meetings.
• Participate on industry advisory council.
• Maintain linkage with the community relation council.
• Perform Quality Control Review of all completed applications for enrollment and placement documentation ensuring accuracy for specific data entry and documentation as required by the PRH and Serrato Corporation.
• Scanning completed and approved applications into the OASIS and CTS e-Folder database in a timely manner.
• Appropriate follow up with potential applicants for missing application data and follow up with Job Corps Staff to ensure application reviews are in progress, complete, and admission is timely.
• Tracking folder progress through admission process
• Providing appropriate follow up with students upon arrival to assist with student retention and successful completion of the Job Corps Program.
• May assist with the scheduling of Outreach Fairs, Expos, Community Meetings, and with execution of special Outreach events, orientations, and tours.
• Proofreading, data entry, spreadsheet management.
• Maintaining outreach calendars.
• Assisting in the preparation of applications, ordering marketing materials, and office supplies necessary for the department.
• Complete weekly and monthly reports and required trainings.
• Lead the OA/CTS team and encourage teamwork among the Outreach and Admissions and Career Transition Services teams and with all Center staff and departments.
• Cultivate and maintain a climate on center which is free of harassment, intimidation, and disrespect to provide a safe place for staff and students to work and learn.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Outstanding and high level of communication skill, organizational skills, interpersonal skills, and conflict resolution skills.
• High level of communication, interpersonal skills, and organizational skills.
• High level of leadership and management skills.

Experience

Four to six years related experience and/or training. One-year supervisory experience preferred.

Education

Bachelor's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and two years related supervisory experience; or Associate's degree and four years related supervisory experience required.

Certificates/Licenses/Registration

• Valid State Driver's License

Benefits Offered

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with company match
• Tuition Reimbursement
• Employee Assistance Counseling Service Programs Available

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.