O2C Lead (CDM) – Oracle Financials Cloud

TechDigital Group; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

TechDigital Group seeks a skilled professional to lead Oracle Financials Cloud Order-to-Cash (O2C) processes. This role emphasizes customer data management, billing, and collections while driving scalable customer-to-revenue processes.

The ideal candidate will have extensive experience in Oracle O2C implementations and will be responsible for ensuring accurate customer data and efficient invoicing. Hybrid work arrangements are available, supporting travel as necessary.

Qualifications

• Hands-on experience leading Oracle Financials Cloud O2C implementations.
• Expertise in customer data governance and billing processes.
• Strong knowledge of financial close activities.

Responsibilities

• Lead Oracle Financials Cloud O2C implementations with a focus on CDM.
• Configure and optimize billing and collections strategies.
• Develop functional designs for integrations with other systems.
• Monitor and resolve production issues related to invoicing.
• Collaborate with stakeholders to enhance O2C processes.

Skills

Oracle Financials Cloud – O2C modules

Customer Data Management (CDM)

Billing and invoicing configuration

Collections and dispute handling

Financial close processes

Job description

Key Skills (Must Have):

• Oracle Financials Cloud – O2C modules (Customer Data Management, Accounts Receivable, Collections)
• Customer Data Management (CDM) – customer setup, hierarchies, account relationships
• Billing and invoicing configuration (AR)
• Collections, credit management, and dispute handling
• End-to-end Order-to-Cash (O2C) lifecycle
• Customer data governance, cleansing, and migration
• Financial close processes (AR reconciliation, subledger accounting)
• Functional design and stakeholder management

Nice to Have:

• Integration experience (Oracle CPQ, Order Management, Subscription Management, OIC/APIs)
• Reporting & analytics (AR aging, invoicing accuracy, collections KPIs)
• Experience with global customer data models and multi-entity structures
• Exposure to location-based analytics

Role Overview:

This role will lead the design, configuration, and optimization of Oracle Financials Cloud Order-to-Cash (O2C) processes, with a strong focus on Customer Data Management (CDM), Accounts Receivable, Billing, and Collections. The candidate will drive scalable customer-to-revenue processes, ensure high-quality customer data, and enable efficient invoicing and collections operations across global business units.

Key Responsibilities:

• Lead end-to-end Oracle Financials Cloud O2C implementations, focusing on CDM, AR, billing, and collections processes
• Configure Customer Data Management (CDM), including customer hierarchies, account relationships, and billing structures
• Define and implement O2C lifecycle processes (customer onboarding to invoicing to collections to dispute resolution)
• Design and govern customer master data models, including hierarchies, sites, and legal entity mappings
• Lead data governance, cleansing, and migration activities to ensure accurate and standardized customer data
• Configure and optimize billing, invoicing, and collections strategies, including credit management and dispute handling
• Develop functional designs for integrations between CDM, CPQ, Order Management, Subscription systems, and AR
• Monitor and resolve production issues related to customer data, invoicing, and collections processes
• Support month-end and period-end close activities, ensuring accurate receivables accounting and reconciliation
• Design and deliver reporting and dashboards (AR aging, collections performance, invoicing accuracy)
• Collaborate with business and IT stakeholders to improve O2C processes and financial performance
• Lead testing cycles (unit, SIT, UAT) and coordinate defect resolution
• Document configurations, processes, and support knowledge transfer

Additional Notes for Vendors:

• Strong preference for candidates with hands-on Oracle O2C / CDM implementation experience
• Candidates must have deep expertise in customer hierarchies, billing, and data governance
• Focus on functional leads with strong configuration experience (not generic finance profiles)
• Must be comfortable working in a hybrid model with travel as needed