O2C Global Delivery Lead

McCormick & Company; Cockeysville (MD); Hybrid; USD 140,000 - 190,000; Full time

Job summary

McCormick & Company is seeking an Order to Cash Global Delivery Lead in Hunt Valley, MD, hybrid 50/50. You will oversee a global team delivering end-to-end O2C processes and ensuring strong customer experience across regions.

The role requires senior leadership, process improvement, and SAP expertise to drive transformation, governance and service excellence. Collaboration with controllership and central capabilities is essential.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Management or related discipline.
• 7+ years leading global client/service or customer-oriented functions with transformational initiatives.
• 5+ years in a senior leadership role.
• Experience in continuous improvement and/or delivery of multiple, complex projects.
• 5+ years of experience in Order to Cash processes.
• Extensive knowledge of best practices across Order to Cash.
• Broad knowledge of financial management.
• Experience with manufacturing processes, inventory, warehousing and distribution.
• Experience delivering end-to-end processes with insourced and outsourced components.
• Strong leadership and stakeholder management capabilities.
• Knowledge of SAP and core O2C applications.
• Excellent written and verbal communication skills.

Responsibilities

• Lead a global team of 200+ in Customer Order Solutions, Accounts Receivable, and Credit & Risk.
• Drive Best in Class performance across the O2C organization.
• Deliver annual business objectives: Customer Intimacy, Cost Optimization.
• Establish and monitor KPIs, service targets, and performance metrics.
• Communicate operational performance to stakeholders.
• Optimize end-to-end processes via automation and standardization.
• Identify and implement new service opportunities.
• Contribute to budgets and quarterly forecasts.
• Identify and remediate persistent service delivery issues.
• Ensure accounting policy compliance and internal controls.

Skills

Leadership

Global delivery

O2C processes

SAP

Accounts Receivable

Credit & Risk

Process improvement

Change management

Strategic thinking

Communication skills

Stakeholder management

Education

Bachelor’s degree in Finance, Accounting, Business Management or related discipline

Tools

SAP

ERP systems

Job description

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire an Order to Cash Global Delivery Lead immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.

Order to Cash Global Delivery Lead will be responsible for the effective and efficient delivery of designated O2C end-to-end processes, including Customer Order Solutions, Accounts Receivable, Credit & Risk. The role will lead a global team of more than 200 employees across North America, Latin America, EMEA and India. The successful candidate will drive operational excellence, improve process performance, resolve service delivery issues, and ensure strong customer experience for both internal and external customers.

This is a senior global leadership role requiring strong financial, operational and process leadership capability, as well as the ability to influence stakeholders across functions, regions and levels of the organization. The O2C GDL will manage relationships with key business stakeholders, controllership, internal audit, and central capabilities teams, overseeing the credit & risk management assessment process for external customers & vendors.

Key Responsibilities:

• Leading a global team of more than 200 employees across Customer Order Solutions, Accounts Receivable, and Credit & Risk.
• Driving “Best in Class” performance across the O2C organization.
• Delivering annual business objectives, including:
• Customer Intimacy
• Cost Optimization
• Establishing, delivering and monitoring key performance indicators, service targets and performance metrics.
• Communicating operational performance to key business stakeholders.
• Optimizing end-to-end processes to improve efficiency, including through automation and standardization.
• Identifying and implementing new service opportunities.
• Providing input to, and operating within, operational budgets and quarterly forecasts.
• Identifying service delivery issues and developing remediation plans to address persistent challenges.
• Ensuring consistent application of accounting policies, standards and internal controls for transactions and account reconciliations within the Order to Cash team.
• Managing relationships with key business stakeholders, controllership, internal audit and central capabilities teams.
• Overseeing the credit and risk management assessment process for external customers and vendors.
• Managing, motivating and developing team members to build high-performing talent, succession depth and diverse and inclusive teams.
• Promoting a culture focused on excellent customer experience for both internal and external customers.

Required Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Management or a related discipline.
• Minimum 7 years of experience leading and growing a global client, service or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.
• Minimum 5 years of experience in a senior leadership role.
• Direct experience in continuous improvement and/or delivery of multiple, complex projects.
• Minimum 5 years of experience working within Order to Cash business processes.
• Extensive knowledge of industry best practices across Order to Cash.
• Broad knowledge of financial management.
• Knowledge of manufacturing processes, inventory management, warehousing and distribution.
• Experience delivering end-to-end processes with insourced and outsourced/service management components.
• Strategic and forward-thinking mindset with the ability to drive execution and deliver results.
• Strong collaboration and relationship management skills, with the ability to build credibility and confidence with customers and employees.
• Strong executive presence and the ability to influence, galvanize and align stakeholders at all levels.
• Strong ability to identify root causes behind process issues, develop creative solutions and execute remediation plans.
• Knowledge of SAP and key applications supporting core O2C processes.
• Strong written and verbal communication skills.

Leadership and Interpersonal Skills

• Ability to interact with and present to all levels of the organization, including Controller and VP levels.
• Ability to drive alignment to strategy and support decision-making.
• Ability to direct execution through teams at Director, Manager and Analyst levels.
• Demonstrated leadership in a matrixed and global environment.
• Ability to lead and motivate diverse teams across cultures and geographies toward a common vision.
• Experience developing, coaching and leading high-performing teams.
• Excellent communication and interpersonal skills.
• Ability to rapidly distill complex information into concise and clearly understandable messages.
• Ability to influence without direct authority.
• Strong organizational intelligence, including the ability to identify decision-makers and influencers.
• Ability to build strong relationships across organizational and geographic boundaries.
• Ability to plan and execute work that contributes to business results and aligns with the organization’s vision, mission and strategic priorities.

Preferred Qualifications

• MBA
• CPA or equivalent accounting qualification.
• Experience in Global Business Services or shared services environments.
• Experience with finance process automation.
• Experience in ERP or finance transformation initiatives.

We are open to candidates coming from Supply Chain leadership backgrounds, particularly where they bring deep experience in end-to-end process management, transformation and cross-functional stakeholder leadership and express strong commercial and financial acumen.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan/ McCormick’s Sales Incentive Bonus (SIB) Plan/ McCormick’s Dividend Program.

In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:

• Comprehensive health plans covering medical, vision, dental, life and disability benefits
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• Retirement and investment programs including 401(k) and profit-sharing plans

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.