Global Delivery Lead, O2C

McCormick & Company, Incorporated; Cockeysville (MD); Hybrid; USD 140,000 - 200,000; Full time

Job summary

McCormick & Company, Incorporated, a global flavor leader, seeks a full-time Global Delivery Lead - O2C at its Hunt Valley, MD HQ. The role oversees end-to-end O2C delivery—Accounts Receivable, Credit & Risk, and Customer Service—within Global Enablement, with a 50% onsite/50% remote hybrid setup.

You will manage 200+ colleagues across NA, LatAm and EMEA, set KPIs, drive automation, control budgets, and ensure strong financial and operational results.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business Management.
• 5-7+ years leading and growing a global customer-oriented function.
• Experience with Order to Cash processes and SAP knowledge.

Responsibilities

• Lead global team of 200+ across NA, LatAm and EMEA in AR, Credit & Risk, and Customer Service.
• Establish KPI criteria, targets, and report performance to stakeholders.
• Drive end-to-end process optimization and automation opportunities.
• Input to operational budget and quarterly forecasts.
• Identify service delivery issues and remediate root causes.
• Ensure accounting policies, controls, and reconciliations are followed.
• Develop and coach a diverse, high-performing team.

Skills

Global leadership

O2C expertise

Process improvement

Budget management

Stakeholder communication

SAP knowledge

Education

Bachelor's degree in Finance, Accounting, Business Management

Tools

SAP

Job description

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McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time Global Delivery Lead - O2C.The Global Delivery Lead - O2C will report to the VP, Global Enablement. This new hire will work at McCormick's global headquarters, located in Hunt Valley, MD and will be eligible to participate in McCormick's hybrid work program (50% onsite & 50% remote).

McCormick & Company, Incorporated is a global leader in flavor with approximately 13,000 employees worldwide. As a Fortune 500 company with over $5 billion in annual sales across 160 countries and territories, we manufacture, market, and distribute spices, seasoning mixes, condiments, and other flavorful products to the entire food industry including e-commerce, retail, food manufacturers and foodservice businesses. Our most popular brands include McCormick, French's, Frank's RedHot, Stubb's, OLD BAY, Lawry's, Zatarain's, Ducros, Vahiné, Cholula, Schwartz, Kamis, DaQiao, Club House, Aeroplane, and Gourmet Garden. Every day, no matter where or what you eat or drink, you can enjoy food flavored by McCormick. Our Purpose is "To Stand Together for the Future of Flavor and our Vision is "A World United by Flavor—where healthy, sustainable and delicious go hand in hand."

As a company recognized for its exceptional commitment to employees, McCormick offers a wide variety of benefits, programs, and services. Benefits include, but are not limited to, tuition assistance, medical, dental, vision, disability, group life insurance, 401(k), profit sharing, paid holidays, and vacations.

POSITION OVERVIEW:

The Global Delivey Lead - O2C will lead the effective and efficient delivery of the designated O2C end-to-end processes (including Accounts Receivable, Credit & Risk, and Customer Service) within the scope of the Global Enablement Delivery organization (NA, LatAm & EMEA).

RESPONSIBILITIES:

• Lead Global team of over 200 members across NA, LatAm and EMEA regions across Accounts Receivable, Credit & Risk, and Customer Service to achieve "Best in Class" performance by executing the following and meeting annual business objectives: Perfect Order Fulfillment, Customer Intimacy, Cost Optimization, Risk Management, Process Standardization.
• Establish & deliver key performance indicator criteria and metrics, achieve service targets and communicate performance to key business stakeholders.
• Optimize end to end processes to drive process efficiency (in part through automation); identify & implement new services opportunities.
• Provides input to, and operates within, operational budget & quarterly forecasts.
• Responsible for identifying service delivery issues, and formulating remediation plan to address persistent issues.
• Ensures consistent application of accounting policies, standards, and internal controls for transactions & account reconciliations within the Order to Cash team.
• Manage, motivate, and develop team members to ensure high-performing talent, succession depth and diverse and inclusive teams.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Finance, Accounting, Business Management required.
• 5-7 years of experience leading and growing a global client-service or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.
• 5 years in a senior leadership role with direct continuous and process improvement experience and/or delivering multiple/complex projects.
• 5+ years of experience working within the Order to Cash business processes.
• Extensive knowledge of industry best practices across the Sales Order to Cash areas and broad knowledge of financial management.
• Knowledge of Manufacturing processes, inventory management, warehouse, and distribution.
• Experience delivering E2E processes with in-sourced and out-sourced/service management components.
• Strategic and forward thinking with the ability to drive execution to deliver results.
• Strong collaboration and relationship management knowledge, skills and abilities to establish creditability and confidence with customers and employees.
• Strong personal presence and ability to influence, galvanize and align customers and employees at all levels.
• Strong ability to identify root cause of behind processes issues, form creative solutions, and ultimately execution the solutions to remediate the problem.
• Ability to interact with and present to all levels of the organization to drive alignment to strategy & decision making (Controller, VP levels), and direct execution through their teams (Director, Manager, Analyst levels).
• Demonstrated ability to lead and motivate people/teams in a matrix and global environment from diverse cultures & backgrounds towards a common vision, and achieve superior operational results.
• Demonstrated ability to build credibility and positive working relationships to effectively drive business objectives.
• Must be able to plan and execute work that contributes to business results through an understanding of the vision, mission, and strategic priorities of the organization.
• Knowledge of SAP and key applications supporting core O2C processes

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion,national origin, disability, protectedveteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.