O&O Park Team Lead

Sky Zone; Rancho Cucamonga (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sky Zone in Rancho Cucamonga, CA is seeking a hands-on Team Lead to supervise daily operations and lead a front-line team across Sales & Service, Parties & Events, and Food & Beverage/Facilities.

You will serve as Manager on Duty when leaders aren’t on-site, driving service excellence and ensuring safety and operational standards are met. Join a fast-paced, growth-focused environment with on-the-floor leadership opportunities.

Qualifications

• Hands-on, early leadership potential.
• Willing to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities.
• Able to step in as Manager on Duty when senior leaders aren’t on-site.
• Reliable, driven and eager to learn.

Responsibilities

• Act as Manager on Duty, ensuring safety, operations, and team accountability.
• Provide on-the-floor leadership, coaching and delegation across departments.
• Step into any operational area to maintain guest experience and flow.
• Communicate guest issues or safety concerns to the management team.

Skills

Leadership

Operations

Guest Service

Sales

Job description

CircusTrix dba

Sky Zone

Team Lead

Full-time

Onsite

Department: Operations

Reports to: General Manager

Travel: N/A

FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

____________________

WHO YOU ARE:

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas:

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

• Sales & Service Lead

  • Drive front desk performance and membership sales while delivering service excellence.
  • Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
  • Coach team members to maximize conversions and deliver consistent guest satisfaction.

• Parties & Events Lead

  • Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
  • Manage scheduling, staffing, and upsell opportunities for all party and event programs.
  • Ensure operational consistency and guest delight from booking to event completion.

• F&B & Facilities Lead

  • Manage inventory and ordering of all cafe items.
  • Ensure