O/N Merchandising Lead

Walmart; Concord (NH); On-site; USD 30,000 - 41,000; Full time

Job summary

Sam's Club in Concord, NH is seeking a full-time associate to deliver member service, guide purchases, and support store operations. You will help supervise teammates, assist with stocking, merchandising, and ensuring safety and policy compliance on the sales floor.

Responsibilities include maintaining product displays, pricing, returns, and quality checks while upholding Walmart's ethics and Open Door Policy. This role requires teamwork and strong customer focus.

Qualifications

• Provides member service by acknowledging the member and identifying needs.
• Guides and supports members regarding self-service technology and purchases.
• Assists in supervising associates and executing store procedures.

Responsibilities

• Acknowledges members and helps with merchandise decisions.
• Supervises associates, assigns duties, trains, and evaluates performance.
• Receives and stocks supplies, maintains sales floor, and records documentation.
• Maintains safety by conducting safety sweeps and handling hazardous materials per policy.
• Maintains product display, pricing, and inventory accuracy; reduces shrink.
• Monitors product quality, rotation, and sanitation per guidelines.
• Leads teams, coordinates work, and supports change adaptation.
• Oversees club pickup orders and ensures proper staging.
• Develops processes with managers and partners to meet business needs.
• Demonstrates and promotes ethics, integrity, and Open Door Policy.

Skills

Merchandising

Customer Service

Supervision

Communication

Ethical Standards

Retail Operations

Job description

Sam's Club #6386 304 Sheep Davis Rd
Concord, NH 03301-5736

R-2608141

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$22.00 - $30.00/hr*

Full time

Shifts may vary

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Merchandising, Customer Service, Supervision, Communication, Ethical Standards And Conduct, Retail Operations

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes