O&M Lead Technical Transformation Manager

Relha LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 131,000 - 218,000; Full time

Benefits offered by this job

Annual incentive program

Accommodations for disabilities

Job summary

Deloitte’s GPS practice seeks an O&M Lead Technical Transformation Manager to oversee enterprise IT project delivery, including risk management, security, and governance alignment. The role emphasizes strategic leadership, collaboration across teams, and shutdownless operations in a fast-paced environment.

The position requires significant experience with ServiceNow, project leadership, and the ability to mentor others while delivering results that meet deadlines and quality standards.

Qualifications

• 7+ years of experience managing information technology projects, programs, or operations.
• 1+ years of experience using ServiceNow in an enterprise environment.
• 2+ years of experience coordinating release readiness, deployment support, or sustainment activities.
• 2+ years of experience supporting Risk Management Framework or Authority to Operate compliance activities.
• Ability to travel 15-20%, on average, based on the work you do and the clients and industries served.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Responsibilities

• Lead day-to-day operational support and sustainment activities for enterprise mission systems.
• Coordinate incident response, troubleshooting, user support, and issue resolution across stakeholder groups.
• Manage release readiness activities, including planning, tracking, and coordination with technical and functional teams.
• Monitor work execution within ServiceNow and support adherence to established operational processes.
• Coordinate with cybersecurity and customer stakeholders to support compliance with security, governance, and Authority to Operate requirements.

Skills

Independent work

Team collaboration

Communication

Attention to detail

Relationship building

Project leadership

Multi-tasking

Interpersonal skills

Meeting deadlines

Mentoring

Education

PMP certification

Certified ScrumMaster

Tools

ServiceNow

Job description

O&M Lead Technical Transformation Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

As a Project Manager on the operations and sustainment team, you will be responsible for…

Lead day-to-day operational support and sustainment activities for enterprise mission systems

Coordinate incident response, troubleshooting, user support, and issue resolution across stakeholder groups

Manage release readiness activities, including planning, tracking, and coordination with technical and functional teams

Monitor work execution within ServiceNow and support adherence to established operational processes

Coordinate with cybersecurity and customer stakeholders to support compliance with security, governance, and Authority to Operate requirements

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

7+ years of experience managing information technology projects, programs, or operations

1+ years of experience using ServiceNow in an enterprise environment

2+ years of experience coordinating release readiness, deployment support, or sustainment activities

2+ years of experience supporting Risk Management Framework or Authority to Operate compliance activities

Ability to travel 15-20%, on average, based on the work you do and the clients and industries/sectors you serve

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

Project Management Professional certification

Certified ScrumMaster certification

2+ years of experience supporting regulated or compliance-driven information technology environments

2+ years of experience coordinating with cybersecurity, infrastructure, and application development teams

1+ year of experience tracking service level metrics, operational dashboards, or support performance measure

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].

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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.