NYC Experience Specialist - Seasonal (Part Time)

Color Factory; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical (FT Only)

Dental and Vision insurance

401k Retirement Plan

Employee Assistance Program

Paid Safe & Sick Leave and Paternity

Job summary

Color Factory in New York City is seeking an Experience Specialist to welcome guests, uphold an exceptional experience, and reflect our artistic vision. You will engage visitors, address questions, and ensure a safe, joyful environment in a fast-paced venue.

Ideal candidates are friendly, reliable, and excellent communicators with a passion for service, teamwork, and color-based experiences, with a readiness to adapt to varying guest needs.

Qualifications

• Experience in customer service or guest-facing roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Must be 18 years or older.

Responsibilities

• Greet and engage guests to create a welcoming environment.
• Maintain high-quality guest experience and reflect brand values.
• Assist guests with questions and directions as needed.
• Collaborate with team to resolve issues promptly.

Skills

Customer service

Communication

Collaboration

Problem-solving

Time management

Attention to detail

Physical strength

Job description

WHO WE ARE

Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful.

ABOUT OUR TEAM

We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.

We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all.

ABOUT THE ROLE

The Experience Specialist (ES) plays a vital role in creating a welcoming, inclusive, safe, and joyful environment for all guests. This position is responsible for engaging with guests, maintaining the overall experience quality, and ensuring that every guest interaction reflects Color Factory’s values and artistic vision.

ABOUT YOU

• You possess a friendly and accessible disposition. Creates comfortable conditions to communicate, meet with, and share candid information.
• You continually consider how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations.
• You promotes the company values, and embodies our values in words and actions. Respects and honors the diversity of the entire community.
• You are constantly on the hunt for learning opportunities, never feel as though you’ve learned everything there is to know about something.

SPECIFIC QUALIFICATIONS

• Must be 18 years or older
• Reliable and punctual, with excellent customer service experience.
• Strong communication, collaboration, and problem-solving skills.
• Ability to manage time effectively in a fast-paced environment.
• Attention to detail and adaptability to changing priorities.
• Must be able to lift/carry 50+ lbs

BENEFITS & PERKS

• Medical (FT Only)
• Dental and Vision insurance
• Critical Illness, Accident and
• Hospital Indemnity
• 401k Retirement Plan
• Employee Assistance Program
• Paid Safe & Sick Leave and Paternity Leave
• Commuter Benefits
• Vacation Policy
• Paid Time Off
• Complimentary tickets
• Shop and Friends & Family discounts

COMPENSATION PACKAGE

• Competitive Rates
• Annual Market Analysis
• 401k Employer Matching
• HSA Employer Contributions
• Student Loan Reimbursements

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.