NY HV - Assistant Manager

Planet Fitness; Lagrangeville (NY); On-site; Full time

Job summary

Join a leading fitness company as an Assistant Manager, overseeing operations to ensure exceptional member experiences. You will lead a supportive team, manage onboarding, and drive club priorities while promoting a welcoming environment for all members. This full-time role offers competitive pay and comprehensive benefits.

Benefits

Health insurance options

Paid time off and holidays

Free membership

Retirement plan

Life insurance

Flexible spending accounts

Tuition reimbursement

Employee discounts and perks

Team-building events and social activities

Qualifications

• 9-12 months customer service experience preferred.
• 9-12 months supervisory experience preferred.

Responsibilities

• Lead team members to complete assigned tasks safely and efficiently.
• Assist in resolving employee concerns.
• Promote the Judgement Free Zone by connecting with members.

Skills

Communication

Teamwork

Leadership

Customer Service

Education

High School Diploma

Job description

Join to apply for the NY HV - Assistant Manager role at Planet Fitness

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Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Assistant Manager include:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Are a team player who prides yourself on being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Are comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone around you; act as a role model.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Quickly apply information you learned during the online and hands-on training.
• Enjoy coaching and leading others to success.
• Can comfortably manage through conflict.

About the Assistant Manager Role

The Assistant Manager is a full-time position that assists the club manager in overseeing club operations to ensure an exceptional “Judgement Free” member experience. You will be heavily involved with team members onboarding and training, leading the team through task completion, and driving the success of club priorities and KPI goals. Focus will be on behaviors that create an exceptional member experience and ensuring team members have the tools to do so.

Responsibilities include:

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI to identify areas of strength and opportunities, and develop plans with the club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily responsibilities include:

• Greet members/guests and assist with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones and assist callers.
• Perform membership functions such as sign-ups, updates, cancellations, and billing.
• Conduct member tours and assess their needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitation of all equipment and amenities.
• Ensure restrooms are clean, stocked, and clutter-free.
• Perform regular walk-throughs to address safety and cleanliness issues.
• Address maintenance and facility concerns promptly.

Compensation & Benefits

• The hourly pay range is $17.50 to $20.50, with potential variation based on factors unrelated to protected classes.
• Benefits include medical, dental, and vision insurance; disability; life insurance; 401(k); flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Certain benefits are available to full-time employees only.

Your Qualifications

• 9-12 months of customer service experience preferred.
• 9-12 months of supervisory experience preferred.
• Must be 18 or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Physical Demands

• Standing and moving throughout the club during shifts.
• Communicating in person and on the phone.
• Ability to lift up to 75 pounds.
• Encountering chemicals during shifts.
• Frequent cleaning and sanitizing.
• Moving and bending to accomplish tasks.

Additional Reasons to Join

• Health insurance options.
• Paid time off and holidays.
• Free membership.
• Retirement plan.
• Life insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Employee discounts and perks.
• Team-building events and social activities.

Health & Safety

All team members must contribute to a safe workplace by following policies, reporting unsafe conditions, and working safely.