NVMe / PCIe Storage Support Engineer

Graid Technology Inc.; Sunnyvale (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Graid Technology Inc. in Sunnyvale, CA, seeks a Customer Support Engineer (Post-Sales) to own installation, reproduction, troubleshooting, and performance tuning of our GPU-accelerated RAID for NVMe SSDs in Linux environments.

You will collaborate with Engineering, Product, and Sales to ensure seamless deployments and exceptional customer outcomes; Linux expertise is core and Windows knowledge is a bonus.

Formación

• Strong hands-on Linux system administration experience (shell scripting, package management, kernel-level tuning).
• Familiarity with Linux storage subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools.
• Ability to diagnose complex issues using logs, traces, performance metrics, and reproduction setups.
• Experience with GPU hardware (e.g., NVIDIA) and understanding accelerators interaction with storage I/O.
• Networking fundamentals (TCP/IP, DNS/DHCP) and scripting (Bash, Python).
• Excellent communication skills with precise technical documentation.
• Nice to have: PowerShell, PerfMon/WPA traces, Windows networking implications.

Responsabilidades

• Customer onboarding & implementation: guide customers through installation, configuration, and integration of the GPU-accelerated RAID solution into Linux environments.
• Troubleshoot & reproduce issues: build clean repro environments, isolate drivers/firmware variables, analyze logs and traces, deliver actionable resolutions.
• Performance optimization: investigate I/O behavior, latency, queue depth, and storage pipeline interactions; suggest tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems.
• Customer advocacy: work with Engineering to report customer-impacting issues and influence product improvements.
• Knowledge development: create runbooks, diagnostic scripts, and guides for internal and customer-facing knowledge bases.

Conocimientos

Linux system administration

Linux storage

Log analysis

GPU hardware

Networking fundamentals

Automation scripting

Clear technical documentation

Herramientas

PerfMon

ETW traces

Docker

Kubernetes

Descripción del empleo

We develop GPU-accelerated RAID for NVMe SSDs, delivering breakthrough performance for customers with demanding, latency-sensitive, and data-intensive workloads. Our customers count on us for deep technical expertise and highly responsive support as they integrate our solutions into their Linux and Windows environments.

Role Overview

As a Customer Support Engineer (Post-Sales), you will be the primary technical partner for customers after the sale; owning installation, reproduction, troubleshooting, and performance tuning of our storage acceleration solution. You'll collaborate closely with our Engineering, Product, and Sales teams to ensure seamless deployments and exceptional customer outcomes. Linux expertise is core for this, and Windows knowledge is a valuable bonus.

What You'll Do

• Customer Onboarding & Implementation

Guide customers through installation, configuration, and integration of our GPU-accelerated RAID solution into their Linux-based environments.

• Troubleshoot & Reproduce Issues

Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions.

• Performance Optimization

Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems.

• Customer Advocacy

Work closely with Engineering to communicate customer-impacting issues, submit detailed bug reports, and influence product improvements.

• Knowledge Development

Create high-quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer-facing knowledge bases.

Required Qualifications

• Strong hands-on Linux system administration experience (shell scripting, package management, kernel-level tuning).
• Familiarity with Linux storage subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools.
• Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups.
• Experience with GPU hardware (e.g., NVIDIA) and understanding of how accelerators interact with storage I/O.
• Solid networking fundamentals (TCP/IP, DNS/DHCP), and familiarity with automation/scripting (Bash, Python, or similar).
• Excellent communication skills with the ability to create clear, precise technical documentation and guide customers through issue resolution.

Preferred Qualifications

• PowerShell scripting for diagnostics and automation.
• Storage-related tuning and debugging using PerfMon, WPA/ETW traces.
• Familiarity with Active Directory, Group Policy, and Windows networking implications for storage workloads.

Nice To Haves

• Experience with storage drivers (Storport miniports, filter drivers) or NVMe firmware workflows.
• GPU compute/acceleration experience on Linux.
• Familiarity with virtualization (KVM/Proxmox/VMware) or containerization (Docker/Kubernetes).
• Prior experience in post-sales engineering, customer success engineering, or technical field support.

Why Join Us

• Work hands-on with cutting-edge GPU + NVMe storage acceleration technology.
• Influence customer success and product direction through deeply technical engagements.
• Grow your expertise in high-performance storage, system tuning, and hardware-accelerated I/O.

Compensation Range

The compensation offered for this position will depend on qualifications, experience, and work location. Compensation will be standardized for all hires at the same level and location. The package may include stock options and a performance-based bonus.

• Total Compensation Range: $120,000 - $180,000