Nutrition Systems Assistant

WellSpan Health; Gettysburg (Adams County); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Education assistance

DailyPay program

Expanded parental leave

Job summary

WellSpan Health's Gettysburg Hospital is seeking a part-time Diet Office Assistant to support meal service and nutrition record management. The role involves handling a high volume of patient calls, verifying diet orders, and maintaining accurate diet information in our systems.

Responsibilities include coordinating with clinical nutrition staff, nursing, and production teams to deliver meals that comply with prescribed diets, while ensuring privacy and accuracy of patient records.

Qualifications

• 1 year on-the-job training/education required to perform daily tasks.
• High School Diploma or GED preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Manages a high volume of phone calls from patients, representatives, and health care providers with courteous service.
• Maintains confidential patient records and updates diet information in the Diet office software.
• Verifies diet orders and allergies in Epic as indicated.
• Coordinates patient meal selections with clinical nutrition staff and nursing services.
• Prints and reviews patient tray tickets to ensure meal compliance with diet orders.

Skills

Communication

Interpersonal skills

Education

HS Diploma

GED Preferred

Job description

Job Description

Schedule

Gettysburg Hospital

Part Time: 32 Hours/Biweekly

Hours: 2:00pm - 6:00pm; Occasional 5:30am - 2:00pm

General Summary

Every Other Weekend and Holiday, Required

Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.

Responsibilities

Duties and Responsibilities

• Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.
• Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.
• Verifies diet orders and allergies in Epic as indicated.
• Has direct communication with the patient and /or a patient representative to obtain patient meal selections.
• Determines patients need for paper rather than verbal meal selection process.
• Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.
• Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.
• Coordinates meal service for patients with food service production and tray delivery team.
• Completes daily processing for the diet office software program and follow up tasks to processing.
• Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.
• Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.
• Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.

Common Expectations

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and in-service meetings.
• Maintains appropriate records and reports for the department.
• Maintains a positive attitude and practices all our caring behaviors.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Qualifications

QUALIFICATIONS

Minimum Education

• None Required
• High School Diploma or GED Preferred

Work Experience

• 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required

Knowledge, Skills, And Abilities

• Excellent communication and interpersonal skills.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)