Nutrition Support Professional

Elder Services of Berkshire County, Inc.; Pittsfield (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Health insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Elder Services of Berkshire County, Inc. is seeking a dependable Nutrition Support Professional to assist our Nutrition Program and ensure reliable meal services for older adults and individuals with disabilities.

You’ll provide friendly phone and in-person support for consumers, staff, drivers, and community partners. Responsibilities include processing Home Delivered Meals enrollments, service changes, maintaining accurate records, coordinating daily meal route coverage, and responding to

Qualifications

• High school diploma or 2 years in consumer services, food service, or related field.
• Experience with older adults or individuals with disabilities.
• Driver's license required; access to a personal vehicle.
• Strong customer service, communication, organization, and problem-solving skills.
• Excellent attention to detail; ability to manage multiple priorities.

Responsibilities

• Provide friendly and professional phone and office support to consumers, staff, drivers, and community partners.
• Process Home Delivered Meals enrollments, service changes, transfers, suspensions, and terminations.
• Maintain accurate consumer records, data entry, documentation, and program reports.
• Coordinate daily meal route coverage and communicate schedule changes with drivers and staff.
• Respond to emergency calls and consumer updates while following established protocols.
• Coordinate monthly menu distribution and assist with office systems, supplies, and process improvements.
• Provide backup and cross-coverage to keep program operations running smoothly.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

High school diploma

Associate degree preferred

Job description

Elder Services of Berkshire County, Inc. is seeking a dependable, organized, and customer-focused Nutrition Support Professional to support our Nutrition Program and help ensure older adults and Individuals With Disabilities Receive Reliable Meal Services. What

You?ll Do

• Provide friendly and professional phone and office support to consumers, staff, drivers, and community partners.
• Process Home Delivered Meals (HDM) enrollments, service changes, transfers, suspensions, and terminations.
• Maintain accurate consumer records, data entry, documentation, and program reports.
• Coordinate daily meal route coverage and communicate schedule changes with drivers and staff.
• Respond to emergency calls and consumer updates while following established protocols.
• Coordinate monthly menu distribution and assist with office systems, supplies, and process improvements.
• Provide backup and cross-coverage to keep program operations running smoothly.

What We?re Looking For

• High school diploma or at least two years of experience in consumer services, food service, or a related field.
• Experience working with older adults or individuals with disabilities.
• Strong customer service, communication, organization, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Valid driver's license and access to a personal vehicle required.
• Associate's degree preferred.

Join a team making a meaningful difference in the lives of people in our community!

Pay: $20.00 - $20.01 per hour

Expected hours: 37.5 per week

Benefits

• 403(b)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Additional Information

• Language: English (Required)
• License/Certification: Driver's (Required)
• Ability to Commute: Pittsfield, MA 01201 (Required)
• Work Location: In person

This position is designated as a Mandated Reporter under Massachusetts law.

Elder Services of Berkshire County, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.