Nutrition Services Representative

Mary Free Bed Rehabilitation; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI, is seeking an Evening Shift Nutrition Services Representative to deliver patient-focused meals and hospitality. This role involves tray delivery, accuracy checks, and assisting with patient dining needs in a hospital setting.

You will work in a values-driven team, follow infection control and safety procedures, and participate in rounds to boost patient satisfaction.

Qualifications

• A high school diploma, GED or equivalent preferred; work permit may be required.
• Strong communication and customer service skills.
• Ability to follow written and oral directions and standard measures.

Responsibilities

• Perform all work duties as assigned by the manager, including using dietary utensils, equipment and supplies.
• Assist in the preparation of meals.
• Meet scheduled mealtimes and snack times.
• Follow all policies and procedures, Federal and State regulations.
• Perform all cleaning duties and follow the cleaning schedule.
• Assist in loading carts and serving meals.
• Follow reporting procedures for equipment or supply needs and repairs.
• Attend meetings or in-services as needed.
• Follow all safety regulations, infection control procedures and disaster procedures.

Skills

Communication skills

Customer service

Hand-eye coordination

Ability to follow written and oraldire

Education

High school diploma or GED

Job description

Evening Shift (United States of America)

Hours: Monday-Friday & every other weekend - 11:00am to 7:30pm.

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures.

Summary

The Nutrition Services Representative (NSR) is a hospitality role. The NRS is responsible for every aspect of serving patients. This includes getting meal selections, checking trays for accuracy, delivering and picking up of meal trays, assisting patients with tray setup, and conducting rounds for patient satisfaction. An NSR must have a kindness and respect for patients and be pleasant at all times in order to provide exceptional service.

Essential Job Responsibilities

• Performing all work duties and routines as assigned by the manager, including using various dietary utensils, equipment and supplies.

• Assist in the preparation of meals.

• Meet scheduled mealtimes and snack times.

• Follow all policies and procedures, Federal and State regulations.

• Perform all cleaning duties and follow cleaning schedule.

• Assist in loading carts and serving meals.

• Follow reporting procedures for the following:

• Equipment or supply needs.

• Any item requiring replacement or repair.

• Any broken, unsafe, or malfunctioning equipment.

• Attend all meetings or in-services needed.

• Follow all safety regulations and codes.

• Follow all infection control procedures.

• Understand disaster procedures for drills and emergencies.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• A high school diploma, GED or equivalent preferred, work permit may be required

• Communication and customer service skills, good hand-eye coordination

• Ability to follow written and oral directions

• Ability to use standard measures required

Physical Requirements for Essential Job Qualification

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

x

Traverse or move around work location

x

Use keyboard

x

Operate or use department specific equipment

x

Ascend/Descend equipment or ladder

x

Position self to accomplish the Essential Functions of the role

x

Receive and communicate information and ideas for understanding

x

Transport, position, and/or exert force

Up to 10 pounds

x

Up to 25 pounds

x

Up to 35 pounds

x

Up to 50 pounds

x

Up to 75 pounds

x

More than 100 pounds

x

Other weight: Up to pounds

Other

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

Compensation based on experience, starting from $18.00