Nutrition Services Aide - Full Time 12:30-8:30pm

St. Luke's University Health Network - Nurse; Easton (Northampton County); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading healthcare provider in Easton as a Nurse, where your skills in customer service and patient assistance will enhance the quality of care. You will assist patients with nutrition needs and ensure a pleasant dining experience. This role promises a supportive work environment with on-the-job training available.

Qualifications

• Customer service experience preferred.
• On-the-job training provided.

Responsibilities

• Assist patients with menu selections and provide information on diet restrictions.
• Deliver food trays within established time frames.
• Maintain a pleasant demeanor while collaborating with team members.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

St. Luke's is proud of the skills, experience, and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other healthcare providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for healthcare.

Provides patients, visitors, and co-workers with outstanding customer service. Manages patients' menus, ensures accurate special diets, supplementary feedings, and required between-meal feedings. Strives to achieve 100% patient-selected menus.

Promotes meal assistance to all patients daily, including meal selection, service, and retrieval. Delivers late trays, floor stock, nourishments, snacks, and supplements. Transports food carts as needed.

Job Duties and Responsibilities:

1. Assist patients with menu selections and provide brief, simplified information on diet restrictions on assigned units.
2. Check patient tray service for accuracy during scheduled meals.
3. Deliver food trays within established time frames and at appropriate temperatures.
4. Deliver all food and beverages to patients permitted to eat. Perishable snacks must be labeled, dated, and stored in the pantry refrigerator.
5. Assist patients in preparing food to eat, including opening containers and gathering items from the pantry, ensuring all necessary items are present on the tray.
6. Collect dirty trays from nurses' stations and patient rooms, then transport them back to the kitchen.
7. Answer questions regarding menu items and guest policies. Learn individual patient and customer needs to best satisfy those needs in a friendly, competent manner.
8. Transport meal trays in a food truck to the specified patient area and distribute trays, verifying patient identity with two identifiers (name and date of birth).
9. Perform dish room responsibilities, including loading, unloading, and storing all clean items properly.
10. Perform various kitchen duties, including sanitation, setup, and temperature logging.
11. Maintain a pleasant and courteous demeanor at all times, working efficiently while focusing on patient and task priorities within time constraints.
12. Collaborate with team members to meet patient and customer needs, participating in proactive communication and problem-solving to ensure high team performance.

Physical and Sensory Requirements:

Walking up to 7 hours per day, in sessions of 3 hours. Continuous use of hands, upper and lower back, and legs for handling, twisting, and turning, including carrying trays and pushing/pulling carts. Frequently use a firm grasp. Capable of lifting up to 30 lbs., carrying up to 10 lbs., and pushing/pulling weights from 76 to 150 lbs. Must be able to stoop, bend, and squat occasionally. Good hearing for normal conversation and adequate vision, including far, peripheral, and depth perception.

Education:

High school diploma or equivalent. Customer service experience preferred.

Training and Experience:

On-the-job training provided.

Please complete your application with your full legal name and current home address. Include employment history for the past seven years, including your current employer. Upload a current resume with all work history, education, certifications, and licenses, if applicable. Creating a profile after submitting your first application is highly recommended. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.