NUTRITION OPERATOR (PART TIME)

Compass Group, North America; Novi (MI); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Shift premium pay

Paid parking

Job summary

TouchPoint, part of Compass Group, is hiring immediately for part-time Nutrition Operator positions at Ascension Henry Ford in Novi, MI. The role focuses on securing patient meal selections and requests by phone or in person, with schedules from early morning to evening.

The address is FS Ascension Henry Ford, 47601 Grand River Avenue, Novi, MI 48374. Online applications are accepted only.

Qualifications

• Previous call center or customer service experience is preferred but not required.
• Part-time schedule and availability to work varying shifts.

Responsibilities

• Responsible for securing patient meal selections and special requests via telephone or face-to-face interactions.
• Follows proper telephone etiquette with patients, visitors and healthcare professionals.
• Offers alternatives to menu within prescribed diet orders and dietary restrictions.
• Responsive to patients' needs and resolves concerns or escalates to supervisor as needed.
• Adheres to HIPAA, health, and sanitation regulations and HACCP guidelines.
• Completes daily, weekly or monthly reports as outlined by corporate policies.

Skills

Customer service

Call center experience

Job description

TouchPoint

• We are hiring immediately for part time NUTRITION OPERATOR positions.

• Address : FS Ascension Henry Ford - 47601 Grand River Avenue, Novi, MI 48374. Note: online applications accepted only.

• Schedule : Part time schedule. 6:00 am to 2:30 pm, 6:30 am to 3:30 pm, 2:00 pm to 9:00 pm, and 3:30 pm to 9:00 pm; days may vary. More details upon interview.

• Requirement : Previous call center or customer service experience is preferred but not required.

• Perks: Shift premium pay and paid parking!

• Fixed Pay Rate: $15.00 per hour

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint. Click here (https://vimeo.com/329375204) to see what they said!

Job Summary

Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions.

Essential Duties and Responsibilities:

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.

• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.

• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.

• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.

• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.

• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.

• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.

• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.

• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.

• Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical

• Dental

• Vision

• Life Insurance/AD

• Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.