Nutrition Call Center Associate – Menu & Diet Support

highmarkhealth; Erie (Erie County); On-site; USD 32,000 - 52,000; Full time

Job summary

Highmark Health in Erie, PA seeks a Diet Aide to assist patients with menu selections and nutrition-related items. You will enter tube feeding orders, support medical nutrition therapy, and ensure accurate order entry in the computer system while adhering to HIPAA and privacy policies.

This role requires CBORD training, strong math skills, and a High School diploma; you will work with nursing staff to deliver meals, maintain food safety, and support patient care.

Qualifications

• Answer calls from patients and nursing staff to assist with menu selections.
• Assist patients with carbohydrate counting, fluid restrictions, and other parameters of Medical Nutrition Therapy.
• Edit and enter selections into the computer system and verify orders.
• Enter tube feeding orders in accordance with diet order and usage.
• Set up TIM with iPhones.
• Follow proper food handling and storage techniques when assembling patient trays and during receiving, rotation, and storage of food.
• Deliver and retrieve food carts and ensure patient trays are delivered per the tray delivery system.
• Support cleaning pots and pans at sink area.
• HIPAA and privacy policies compliance.

Responsibilities

• Answer phone calls from patients and nursing staff to assist with menu selection in compliance with therapeutic diets as appropriate.
• Assist patients with carbohydrate counting, fluid restrictions, and other parameters of Medical Nutrition Therapy as necessary.
• Edits and enters selections into the computer system and verifies physician/physician extender order.
• Enter tube feeding orders in accordance with diet order and usage.
• Set up TIM with iPhones.
• Utilizes proper food handling and food storage techniques when assembling patient trays and receiving, rotating, and storing food.
• Delivers and retrieves food carts and ensures that patient trays are delivered in accordance with the tray delivery system.
• Support cleaning pots and pans at sink area.

Skills

Phone support

Medical nutrition knowledge

Attention to detail

Education

High School Diploma or GED

Tools

CBORD training

Job description

Highmark Health in Erie, PA seeks a Diet Aide to assist patients with menu selections and nutrition-related items. You will enter tube feeding orders, support medical nutrition therapy, and ensure accurate order entry in the computer system while adhering to HIPAA and privacy policies.

This role requires CBORD training, strong math skills, and a High School diploma; you will work with nursing staff to deliver meals, maintain food safety, and support patient care.