Nutrition Assistant

Mass General Brigham Incorporated; Massachusetts; On-site; USD 52,257,000 - 77,705,000; Full time

Job summary

Mass General Brigham seeks a Nutrition Assistant to deliver high-quality nutritional care to patients on various am/pm shifts. You will support the department, assist with menu choices, and ensure meals meet diet restrictions and MD/RD/RN instructions.

Responsibilities include attending meetings, helping with meal rounds, and coordinating with clinical teams to ensure accurate calorie counts and diet education as needed.

Qualifications

• Education requirement: High School Diploma or Equivalent preferred; experience may substitute for degree.
• Healthcare experience including patient contact preferred; customer service via telephone preferred.

Responsibilities

• Attends department meetings and training sessions.
• Assists patients with menu choices within diet restrictions.
• Adjusts meal selections per diet and MD/RD/RN instructions.
• Ensures patients receive nourishment at each meal; notifies RN if not.
• Answers phone and assists callers per department guidelines.
• Places orders for supplements and enteral nutrition products.
• Follows standards for meal delivery and set-up.
• Completes regular and therapeutic diet menus per care standards.
• Assists tray line staff and supervisor as needed.
• Rarely delivers trays to patients.
• Reports issues and complaints; rectifies as needed.
• Communicates with clinical and production teams about patient issues and orders.

Skills

English proficiency

Phone etiquette

Interpersonal skills

Computer literacy

Communication

Education

High School Diploma or Equivalent

Experience in lieu of degree accepted

Healthcare experience preferred

Customer service via telephones preferred

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

There are a variety of am and pm shifts available. The Nutrition Assistant performs a variety of duties pertaining to the delivery of high quality, personalized nutritional care to all patients. The Nutrition Assistant is responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.

Does this position require Patient Care?

Yes

Essential Functions

• Attends department meetings, monthly in-services, training classes, etc as assigned.
• Assists patients with menu choices that fit within diet restrictions.
• Adjusts patient meal selections to comply with diet and with MD/RD/RN instructions.
• Ensures that all patients receive nourishment at each meal; notifies RN when this does not happen.
• Answers phone and assists with callers’ requests according to dept guidelines.
• Follows department procedures for ordering supplements and enteral nutrition support products.
• Complies with department standards for meal delivery and set-up.
• Completes regular and therapeutic diet menus according to standards of care and department standards.
• Assists tray line staff and supervisor as needed.
• Rarely delivers trays to patients.
• Ensures intakes for calorie counts are completed.
• Conducts meal rounds and tray assessments as assigned.
• Reports issues and complaints.
• Rectifies any issues as needed.
• Communicates regularly with clinical and production teams (patient issues, special orders, need for diet education, etc).
• Recognizes and performs duties that need to be completed.
• Responsible for upholding and enforcing standards and policies as set forth by the hospital and the department.

Qualifications

Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Healthcare experience including patient contact preferred Prior experience with customer service via telephones preferred

Knowledge, Skills and Abilities

• Staff adheres to all I C.A.R.E. Standards.
• Must be able to read, write and clearly speak English.
• Ability to push food carts.
• Ability to pleasantly and effectively handle multiple phone lines and voice mail.
• Must have basic computer skills in order to be able to use various computer.
• programs/systems within the hospital.
• Strong communication and interpersonal skills are required.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

• Remote Type Onsite Work Location 1153 Centre Street
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Rotating (United States of America)
• Pay Range $18.26 - $27.13/Hourly
• Grade SF1110

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system-we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.