Nutrition Ambassador

Parrish Medical Center; Titusville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement

Tuition reimbursement

EAP

Flex spending

Accident coverage

Critical illness coverage

Personal leave bank 152 hours

Job summary

Parrish Medical Center in Titusville, FL seeks an Ambassador for Food and Nutrition Services to obtain patient meal selections, assemble and deliver trays, and attend to patient food needs with exceptional service. You will follow AIDET+ and safety guidelines, communicate with care partners, and ensure accurate orders and timely delivery.

The role emphasizes dietary accuracy, customer service, and collaboration with nursing and food service teams to maintain patient satisfaction throughout

Qualifications

• High School Diploma or GED preferred.
• 0 to < 1 year of work experience.
• Excellent interpersonal communication skills.
• Ability to obtain patient menu selections and deliver trays.

Responsibilities

• Visits patients to obtain meal orders using iPad and Breadbox program; follow up with missed patients.
• Adheres to AIDET+ and 4 P's guidelines in patient interactions.
• Provide special orders list to cooks and prepare cold items for meal service.
• Assemble patient trays according to prescribed diet and orders; ensure accuracy and high-risk trays.
• Deliver patient trays on schedule and maintain temperatures.
• Use a 3 patient identifier to ensure correct delivery.
• Maintain patient satisfaction on assigned floors; assist with daily huddles.

Skills

Interpersonal communication

Patient interaction

Teamwork

Education

High School Diploma or GED

Tools

iPad

Breadbox program

Computer

Printer usage

Job description

Department: Food and Nutrition

Schedule/Status: 7am-7pm; Full Time

Standard Hours/Week: 40

General Description:

Under the direct supervision of the Patient Services Manager and Food Service Supervisors, the Ambassador role is to obtain patient menu selections, assemble and deliver patient trays and attend to patients’ food needs in a timely fashion. The Ambassador is competent with patient diets and ensures customer satisfaction. Requires excellent interpersonal communication skills and interactions with patients, nursing care partners and visitors. The Ambassador is the initial and primary representative, to the patient, of the Food and Nutrition Services department. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

• Visits patients, in-person, to obtain meal orders by using iPad and Breadbox program. Follows up with all missed patients with a return visit or telephone call to the room prior to meal service, to assure orders are taken.


• Always follows AIDET+ (Acknowledge, Introduce, Duration, Explanation, Thank You) plus the 4 P's (pain, potty, possessions, and position) guidelines for nonclinical care partners in all interactions with the patient.


• Provides special orders list to cooks and prepares all cold special items for meal service.


• Assembles patient trays according to prescribed diet and patient orders. Pays special attention to all \"high risk\" trays (altered consistencies and food allergies). Focuses on tray presentation and accuracy.


• Delivers patient trays timely and according to prescribed meal delivery schedule.


• Assures maintenance of hot and cold food temperatures during tray delivery


• Uses a \"3 patient identifier\" with all patients (name, birth date, any food allergies?) to assure trays are delivered to the correct patient.


• Assures that all patients’ meal needs are handled and takes responsibility for patient satisfaction during the shift for assigned floors


• Records pantry refrigerator and freezer temperatures on assigned floors/units twice daily and takes appropriate action for discrepancies. Corrective actions are recorded, as needed, to note actions taken


• Knowledgeable of tray line operations, all therapeutic diets, food allergies, customer service actions, computer, iPad and printer usage.


• Practices safe food handling and HACCP compliance during the preparation and serving of all foods.


• Assists other team members and asks for help, when needed


• Participates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.


• Effectively communicates with co-workers for successful completion of duties.


• Performs similar or related duties as assigned.


• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Requirements:

Formal Education:

• High School Diploma or GED preferred.

Work Experience:

• 0 to < 1 year

Required Licenses, Certifications, Registrations:

• None

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1


• Health, Dental and Vision Insurance


• 403(b) Retirement Program


• Tuition Reimbursement/Educational Assistance


• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits


• Annual Accrual of 152 Personal Leave Bank (PLB) Hours